Frans Esa Asa
Mac Technician
East Jakarta
Summary
I am Frans, a 25-year-old individual deeply immersed in the realm of technology. With five years of experience as a Mac Technician at an Apple Authorized Service Provider, coupled with my role as a Technical Director at GKJ Jakarta, I have honed a versatile skill set in technical troubleshooting and leadership.
Passionate about technology, I am driven by a relentless curiosity to explore new horizons and embrace fresh challenges. Recognized for my ability to swiftly adapt and learn, I am eager to contribute my expertise and enthusiasm to dynamic projects and initiatives.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Apple Authorized Service Provider - Mac Tech
Erajaya
08.2019 - Current
- Demonstrated increased knowledge of company products and equipment.
- Diagnosed and resolved complex hardware and software issues for clients, minimizing downtime and ensuring optimal device performance.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Delivered comprehensive training sessions for new employees, sharing expert knowledge on Apple product repairs and customer service techniques.
- Worked effectively in fast-paced environments.
- Adhered strictly to Apple''s guidelines for authorized service providers, maintaining consistent quality standards across all repairs performed
Technical Director
GKJ Jakarta
01.2016 - Current
- Analyzed project-related information and made recommendations based on discoveries.
- Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
- Researched and adopted new technologies to add value to existing offerings.
- Collaborated with leadership staff to determine appropriate budgets.
- Prepared media stages for rehearsal, recording and live broadcasts.
- Worked with camera operators and photography team to optimize equipment and effects choices.
- Boosted efficiency during live events by coordinating closely with stage managers to ensure timely cues for talent and crew members
- Installed and configured broadcast software to optimize performance
- Implemented redundancy measures for crucial broadcast elements, ensuring uninterrupted service for viewers in case of technical difficulties
Data Entry
GKJ Jakarta
11.2015 - 07.2019
- Created and maintained data entry logs to track data entry activities.
- Used Microsoft Excel to perform data entry functions.
- Completed time-sensitive data entry requests.
- Developed and implemented data entry operations.
- Digitalized available hand-written and printed data.
Education
No Degree - Technology And Network
SMK Negeri 7
Jakarta, Indonesia 07.2014 - 07.2017
Skills
Remote Support
Configuration Management
Cable Management
Camera operation
Video Switcher operation
Remote Support
Streaming Technologies
Technical Troubleshooting
Live Production
Video Editing
Certification
BNSP - Information Technology Network Security
Timeline
Apple - Apple Certified Macintosh Technician
12-2019
Apple Authorized Service Provider - Mac Tech
Erajaya
08.2019 - Current
BNSP - Computer Technical Support
12-2017
BNSP - Information Technology Network Security
03-2017
Technical Director
GKJ Jakarta
01.2016 - Current
Data Entry
GKJ Jakarta
11.2015 - 07.2019
No Degree - Technology And Network
SMK Negeri 7
07.2014 - 07.2017