Fransisca Lim
Senior Business Representative
Jakarta
Summary
Experience Sales Area with over 5 years of experience in Information Technology. Excellent reputation for resolving problems and improving customer satisfaction.
Enthusiastic Sales eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of sales quota and training negotiation. Motivated to learn, grow and excel in information technology.
Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Business Representative Sr.
PT Mitra Integrasi Informatika
Jakarta
11.2020 - Current
- Increased customer satisfaction by resolving issues.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Exceeded goals through effective task prioritization and great work ethic.
- Led projects and analyzed data to identify opportunities for improvement.
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education Sales Representative
PT Oracle Indonesia
Jakarta
01.2019 - 08.2020
- Maximized business potential by providing excellent customer service and ensuring 100% client retention.
- Prospected new sales leads from directories, referrals and partners.
- Surpassed annual sales quota by 100% in 2019.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Serviced existing accounts on regular basis to maximize revenue.
Senior Product Specialist
PT Tech Data Advanced Solutions Indonesia
Jakarta
12.2017 - 12.2018
- Researched product's technical specifications and accurately communicated information.
- Continually expanded knowledge of IBM Software product line.
- Assisted with demonstrations for IBM Software to showcase functionality.
- Collaborated with product development team to effectively modernize and update promotions.
- Identified appropriate marketing channels and target customers for campaigns.
- Forecasted marketing trends based on previous data to adjust campaigns and maximize sales.
Product Manager
PT Phintraco Consulting
Jakarta
05.2013 - 04.2017
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
- Reviewed new opportunities to drive business strategy at planning sessions.
- Prioritized roadmap in order to achieve product goals and metrics.
- Compiled product and customer data to generate informed profit projections.
- Spearheaded collaborative efforts to bring products to market.
- Directed planning and budgeting efforts.
Education
Bachelor of Arts - Information Technology
Bina Nusantara Univesity
Jakarta 09.2009 - 04.2013
Skills
Business processes understanding
Timeline
Business Representative Sr.
PT Mitra Integrasi Informatika
11.2020 - Current
Education Sales Representative
PT Oracle Indonesia
01.2019 - 08.2020
Senior Product Specialist
PT Tech Data Advanced Solutions Indonesia
12.2017 - 12.2018
Product Manager
PT Phintraco Consulting
05.2013 - 04.2017
Bachelor of Arts - Information Technology
Bina Nusantara Univesity
09.2009 - 04.2013
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