Summary
Overview
Work History
Education
Skills
Timeline
FRANSISCA CITRA AYU KRISNANDA

FRANSISCA CITRA AYU KRISNANDA

HR Generalist | Talent Acquisition | Recruitment Specialist
Surabaya,LA

Summary

Dynamic HR Generalist with proven expertise at CV Sigma Tritunggal Sejahtera, excelling in recruitment and payroll administration. Enhanced talent acquisition processes and streamlined HR operations, significantly improving efficiency. Skilled in negotiation and compliance, I foster positive workplace environments while ensuring adherence to policies and procedures.

Overview

6
6
years of professional experience

Work History

HR Generalist Supervisor

CV Sigma Tritunggal Sejahtera (SIGMA GOLD)
02.2025 - Current
  • Administered payroll accurately, ensuring timely payment processing while minimizing errors in calculations or deductions.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Managed benefits administration, ensuring accurate enrollment and timely processing of claims.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
  • Supported company growth by leading successful recruitment and hiring campaigns.

HR Generalist

CV Berkat Untung Bersaudara (Azarine Cosmetics Distributor)
12.2022 - 02.2025
  • Conducted thorough job analyses to create accurate job descriptions for various roles within organization.
  • Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
  • Streamlined HR processes for increased efficiency and reduced administrative workload.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Administered employee benefits programs and assisted with open enrollment.

Human Resources Officer

PT Borland Nusantara
06.2022 - 11.2022
  • Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
  • Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
  • Coordinated employee placements and administrative details.
  • Processed paperwork and hiring details for promotions and lateral position changes.

Customer Service Officer

PT Bank Central Asia Tbk
06.2019 - 06.2022
  • Assisted call-in customers with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.

Education

Bachelor of Arts - Industrial Psychology

Surabaya University, Surabaya
04.2001 -
  • 3.59 / 4.00 GPA

No Degree - Science

St. Louis 2 Catholic Senior High School, Surabaya, Indonesia
04.2001 -

Skills

Recruitment and selection

Timeline

HR Generalist Supervisor - CV Sigma Tritunggal Sejahtera (SIGMA GOLD)
02.2025 - Current
HR Generalist - CV Berkat Untung Bersaudara (Azarine Cosmetics Distributor)
12.2022 - 02.2025
Human Resources Officer - PT Borland Nusantara
06.2022 - 11.2022
Customer Service Officer - PT Bank Central Asia Tbk
06.2019 - 06.2022
Surabaya University - Bachelor of Arts, Industrial Psychology
04.2001 -
St. Louis 2 Catholic Senior High School - No Degree, Science
04.2001 -

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FRANSISCA CITRA AYU KRISNANDAHR Generalist | Talent Acquisition | Recruitment Specialist