Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Fredrick Gerhad Sitorus

Fredrick Gerhad Sitorus

Call Center Officer
South Jakarta

Summary

Inbound Sales Representative talented at managing high workloads with efficient and quality-driven mindset. Determines needs and overcomes objections with practiced skill. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Focused telemarketing professional successful at converting cold calls into sales. Persuasive communicator and dynamic motivator with engaging style. Talented at generating leads, gaining new customers and building loyalty from first contact. Motivated Telemarketer highly successful at handling inbound and outbound sales calls using scripted communications. Learns systems and program details to resolve issues and offer best-in-class service.

Overview

13
13
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

News Reporter

Harian Metro24 Medan
Medan
07.2010 - 12.2010
  • Collected data from various sources to determine facts and opinions and fashioned into cohesive story for newspaper story.
  • Planned and conducted research and pitched long-form stories to promote investigative news topics.
  • Partnered with media executives to produce compelling stories.
  • Developed original stories and curated content from national news organizations to provide wide variety of coverage.
  • Monitored breaking news for information on incidents, events, and topics of interest to quickly assign coverage to staff.
  • Researched and produced daily news reports.

Call Center Agent

Halo BCA
West Jakarta
03.2019 - 04.2020
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Built positive relationships with customers by providing exceptional customer service.
  • Followed standard operating procedures when handling customer problems and complaints.

Telesales Officer

First Media Linknet
Tangerang
05.2020 - 04.2021
  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Attained sales targets on monthly basis.
  • Asked relevant questions to assist customers with selecting needed or requested products and services.
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Developed extensive knowledge of products and services to better assist customers.
  • Negotiated pricing and payment terms with customers when possible to close deals.

Call Center Agent, Inbound Sales

Indonusa Telemedia (Transvision)
South Jakarta
05.2021 - 02.2023
  • Memorized scripts to achieve easy conversational flow in interactions with potential customers.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
  • Responded to customer calls and WhatsApp to answer questions about products and services.

Education

Bachelor of Social Science - Communication Sciences

Universitas Muhammadiyah Sumatera Utara
Medan, North Sumatera, Indonesia
08.2013 - 10.2018

Skills

    Documentation and reporting

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Interests

Photography

Listening to Music

Playing Football

Travelling

Timeline

Call Center Agent, Inbound Sales

Indonusa Telemedia (Transvision)
05.2021 - 02.2023

Telesales Officer

First Media Linknet
05.2020 - 04.2021

Call Center Agent

Halo BCA
03.2019 - 04.2020

Bachelor of Social Science - Communication Sciences

Universitas Muhammadiyah Sumatera Utara
08.2013 - 10.2018

News Reporter

Harian Metro24 Medan
07.2010 - 12.2010
Fredrick Gerhad SitorusCall Center Officer