FREDY HADI
Front Office Manager
Cilegon
Summary
Experienced Accountant and Front Liner with a history of working in the hospitality industry. My expertise lies in swiftly resolving customer issues, adeptly juggling multiple tasks, and delivering exceptional service in high-pressure settings. I am proficient in guiding teams towards excellence, adept at navigating and settling customer disputes, and have a proven track record of surpassing customer expectations. My communication style is both professional and compelling, ensuring that I am fair and impartial in evaluation. With a keen ability for critical thinking and a dynamic approach to challenges, I am well-equipped to contribute to and enhance the customer experience.
Overview
11
11
years of professional experience
14
14
years of post-secondary education
2
2
Languages
Work History
Front Office Manager
The Amaroossa Hotel, Bandung
05.2025 - Current
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Chief Accounting Officer
Forbis Hotel
01.2022 - 04.2025
- Controlling all activities about Financial Hotel.
- Make Financial Report (Profit and Lost, Balance Sheet).
- Review financial report with General Manager & Head of Department.
- Leading credit meeting with Sales Marketing, General Manager & BOD (Weekly).
Assistant Front Office Manager
Forbis Hotel
01.2020 - 01.2022
- Customer satisfaction (Gues Feedback & Social Media Review).
- Manages and motivates to the front office team in order to provide a high standard of service for customers.
- Make sure that the hotel's pricing policy and sales pitches are applied in order to optimise Revpar.
- Have a good knowledge of all systems and standard operating procedures of front office.
Front Office Supervisor
Horison Hotel
01.2018 - 01.2020
- Supervise daily shift process ensuring all team members to srandard operating procedures.
- Meeting or briefing with the front office manager and assistant manager to review daily activities.
- Carries out annual performances appraisals for employees, sets targets and provides support for career development.
- Performs all duties related to checking in and out of guest.
Night Audit
Horison Ultima Ratu
01.2017 - 01.2018
- Accurately posts room fees, related taxes and other paid service to the account of all hotel guest's.
- Consolidated credit card charges and submitted them for payment.
- Regularly verified all account entries and balances.
- Ensures all company billing procedures are followed.
Front Desk Agent
Fave Hotel
01.2016 - 01.2017
- Welcome guest into the hotels with a friendly smile and fast check-in process.
- Take payment information for hotel rooms and update the computer reservation system.
- Ensure all guest are satisfied with their room's conditions.
- Promote hotel products and upgrades to guests, such as breakfast, room service and in room entertainment.
Front Desk Agent
HorisonForbis Hotel
01.2015 - 01.2016
- Welcome guest into the hotels with a friendly smile and fast check-in process.
- Take payment information for hotel rooms and update the computer reservation system.
- Ensure all guest are satisfied with their room's conditions.
- Promote hotel products and upgrades to guests, such as breakfast, room service and in room entertainment.
Education
Hospitality And Tourism Management
STP Bandung
Bandung, Indonesia 04.2001 - 01.2015
Skills
- Financial Reporting
- Customer Satisfaction
Personal Information
- Date of Birth: 04/10/93
- Nationality: Indonesian
- Driving License: Yes
- Marital Status: Married
Timeline
Front Office Manager
The Amaroossa Hotel, Bandung
05.2025 - Current
Chief Accounting Officer
Forbis Hotel
01.2022 - 04.2025
Assistant Front Office Manager
Forbis Hotel
01.2020 - 01.2022
Front Office Supervisor
Horison Hotel
01.2018 - 01.2020
Night Audit
Horison Ultima Ratu
01.2017 - 01.2018
Front Desk Agent
Fave Hotel
01.2016 - 01.2017
Front Desk Agent
HorisonForbis Hotel
01.2015 - 01.2016
Hospitality And Tourism Management
STP Bandung
04.2001 - 01.2015
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