FREDY SAMOSIR
Tangerang
Summary
With a keen understanding of the pivotal role hospitality plays in any service-oriented industry, I pride myself on being an adaptable and easy-going professional, seamlessly integrating into diverse working environments. My proficiency in communication is not only effective but also instrumental in fostering collaborative team dynamics. This skill set, coupled with my hands-on experience, leaves me confident in my ability to not only contribute as a valuable team member but also to excel in leadership roles. I am deeply committed to achieving and surpassing set objectives, ensuring that my contributions are aligned with the company's goals and vision.
Overview
11
11
years of professional experience
Work History
Area Operational Supervisor
PT. Solusi Bangsa Indonesia
2023.01 - Current
- Coordinated efforts between departments to ensure smooth operations throughout the organization as whole.
- Implemented training programs to enhance employee skills and promote professional growth.
- Optimized resource allocation to maximize efficiency while minimizing waste in the workflow process.
- Oversaw daily operations, effectively delegating tasks to appropriate team members.
- Established clear communication channels, fostering an open dialogue between team members and management.
- Championed a customer-first service approach
- Cultivated a high-performance team culture
- Setting the outlet for operational success.
- Directed team activities, ensuring efficient workflow and task execution.
- Monitored daily operations to maintain seamless food and beverage service.
- Compiled and analyzed food and beverage reports to inform strategic decisions.
- Delivered comprehensive reporting, providing insights for continuous improvement.
- Employed suggestive selling techniques to maximize revenue.
- Fostered customer engagement, enhancing guest satisfaction and loyalty.
Supervisor
Shu Guo Yin Xiang - Tengah People and Space
2022.01 - 2022.10
- Pre-opening team, setting outlet for operational success.
- Directed team activities, ensuring efficient workflow and task execution.
- Monitored daily operations to maintain seamless food and beverage service.
- Compiled and analyzed food and beverage reports to inform strategic decisions.
- Managed sales and cash operations, safeguarding financial integrity.
- Delivered comprehensive reporting, providing insights for continuous improvement.
- Employed suggestive selling techniques to maximize revenue.
- Fostered customer engagement, enhancing guest satisfaction and loyalty.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Supervisor
ALBA Ristorante Gold Coast Island - PIK
2021.04 - 2021.06
- Pre-opening team, setting the outlet for operational success
- Developed and implemented Standard Operating Procedures (SOPs) to optimize workflow efficiency.
- Led staff training programs, fostering professional growth and skill advancement.
- Directed team activities, ensuring alignment with organizational goals and performance standards.
- Diligently monitored operations to ensure seamless execution and high-quality service delivery.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Captain
You Ma You La - Mall Kota Kasablanka
2020.06 - 2020.12
- Pre-opening team, setting the outlet to ensure seamless operational launch.
- Diligently monitored budget through effective management of controllable costs.
- Generated and analyzed monthly financial statements, focusing on profit and loss optimization.
- Served as a reliable and dependable team member, consistently completing assigned tasks and supporting fellow crew members as needed.
Supervisor
KISEL Management
2017.12 - 2020.01
- Pre-opening team, ensuring a seamless operational success
- Diligently monitored budget through meticulous control of costs.
- Prepared and analyzed monthly financial statements, focusing on profit and loss.
- Directed and supervised team activities to maximize productivity.
- Fostered effective communication between team members and vendors.
- Reported directly to the General Manager, providing strategic insights and updates.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Floor Supervisor
HYPE Group
2017.02 - 2017.08
- Instrumental member of the pre-opening team, setting the outlet for operational success.
- Directed the Food & Beverage service team, ensuring adherence to company policies and procedures.
- Upheld and enforced rigorous sanitation standards across all food and beverage areas.
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
Floor Supervisor
Ke-Win Management
2016.06 - 2016.12
- Efficiently coordinated team operations and maintained accountability within the outlet.
- Facilitated seamless communication across all team members.
- Conducted comprehensive briefings and debriefings with kitchen staff to ensure service excellence.
- Monitored and upheld high standards for service quality and delivery speed.
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Supervisor
The American Club
2015.01 - 2016.06
- Spearheaded outlet performance, encompassing team leadership, food and beverage excellence, and optimized service operations.
- Ensured seamless operations through vigilant oversight, bolstering customer service and satisfaction levels.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Assistant Waiter
M/V Costa Crociere S.p.A
2013.10 - 2014.06
- Team organization and operational oversight in dining outlets.
- Guaranteed seamless communication flow within service staff.
- Conducted effective pre- and post-service briefings with kitchen personnel.
- Monitored and upheld high standards for service quality and efficiency.
- Managed multiple tables simultaneously, prioritizing tasks to meet all customer needs efficiently.
Education
High School Diploma -
Diploma Akademi Pariwisata Indonesia (AKPINDO)
South Jakarta01.2012
Skills
- Leadership
- Team training
- Problem solving
- Inventory management
- Sales and cash management
- Reporting
- Suggestive selling
- Customer engagement
- Standard Operating Procedures
- Management
Languages
Indonesian
Proficient
C2
English
Advanced
C1
Hobbies
- Music
- Soccer
- Culinary
Timeline
Area Operational Supervisor
PT. Solusi Bangsa Indonesia
2023.01 - Current
Supervisor
Shu Guo Yin Xiang - Tengah People and Space
2022.01 - 2022.10
Supervisor
ALBA Ristorante Gold Coast Island - PIK
2021.04 - 2021.06
Captain
You Ma You La - Mall Kota Kasablanka
2020.06 - 2020.12
Supervisor
KISEL Management
2017.12 - 2020.01
Floor Supervisor
HYPE Group
2017.02 - 2017.08
Floor Supervisor
Ke-Win Management
2016.06 - 2016.12
Supervisor
The American Club
2015.01 - 2016.06
Assistant Waiter
M/V Costa Crociere S.p.A
2013.10 - 2014.06
High School Diploma -
Diploma Akademi Pariwisata Indonesia (AKPINDO)
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