Freza Ahmad Zein
Operational Manager
Malang,JI
Summary
Proven Manager of Operations at Bank BTPN, adept in logistics management and fostering employee relations, significantly enhanced team productivity and customer satisfaction. Leveraged process improvement and business development skills to drive profitability and compliance. Expert in performance evaluations, ensuring a harmonious and efficient workplace. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
16
16
years of professional experience
Work History
Manager of Operations
Bank Btpn
11.2017 - 05.2024
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Ensured compliance with industry regulations, maintaining safe working environment for staff members.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed and reported on key performance metrics to senior management.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Liaison Officer
Event Organizer
01.2013 - 05.2015
- Supported organizational goals by facilitating exchange of information among team members and departments.
- Maintained open line of communication with clients, ensuring satisfaction and addressing any concerns promptly.
- Developed strong working relationships with external partners, strengthening collaboration on joint initiatives.
- Liaised between internal departments and external partners to promote efficient communication and collaboration.
Musician
Home Band
01.2008 - 12.2012
- Built networks with local musicians to provide session support for gigs and events.
- Collaborated with fellow musicians for seamless performances and increased audience engagement
- Improved overall band dynamics by providing constructive feedback and fostering open communication among members
- Elevated performance quality by consistently practicing and refining individual skills on various instruments
Education
High School Diploma -
SMA Pasundan 1
Tasikmalaya, Indonesia 04.2001 -
Skills
Logistics Management
Health and safety compliance
Performance monitoring
Process Improvement
Business Development
Workflow Optimization
Maintaining Compliance
Performance Evaluations
Employee relations and conflict resolution
Schedule Management
Music and Football
Really likes listening to music like rock, pop, alternative and even metal.
Also loves watching football, especially Liverpool and will hopefully go to Anfield one day.
Timeline
Manager of Operations
Bank Btpn
11.2017 - 05.2024
Liaison Officer
Event Organizer
01.2013 - 05.2015
Musician
Home Band
01.2008 - 12.2012
High School Diploma -
SMA Pasundan 1
04.2001 -
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