Hardworking Account Manager gifted at lead generation and efficiently resolving customer issues. Engaging and personable to increase business opportunities through outstanding client presentations, effective communication skills and a dedication to customer service.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Account Manager
PT Ilogo Infralogy
DKI Jakarta
01.2020 - 08.2022
Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
Listened attentively to client feedback to create stronger relations and shape business.
Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
Reporting to Director
Identify potential clients in targeted market and do research on prospective client's business and equipment needs
sourcing leads from multiple sources by him/herself instead of given/provide
Develop relationships with prospective clients while maintaining existing clients.
Negotiate and close agreements with clients. proposing‑presentation‑negotiating‑closing).
Collaborate with delivery team to ensure contracted product specifications are executed on time and as agreed
Plan and build a solid pipeline on qualified sales opportunities and proactively follow‑up leads.
Manage executive's schedules and calendars; arrange, coordinate, and schedule meetings; prepare meeting documents ‑ Delivering sales presentations clients, creating needs that match with mastersystem portofolio and ensure related principal to support.
Leading project management activity, coordinating with principals and clients from creating spec, bidding process, and implementation
Ensuring necessary actions are undertaken by account team to make sure we win project and having smooth implementation
Follow up on customer business requirements postimplementation to identify additional potential opportunities.
Growing company revenue that come from account assigned by selling multiple solution and product
Achievement
Project face face recognitionPT Sumi Indo Wiring Systems to close deal 100 Million revenue 30%
Project face face recognition PT Karanganyar Wiring Systems to close deal 100 Million revenue 30%
Project Laptop,Ups Maintenace and Cisco PT.BOART LONGYEAR to close deal 1,5 billion revenue 30% ‑
Project server Dell asuransi Malacca to close deal 300 Milion revenue 30%
project Server Lenovo and sql ,windows server PT.Nilai Inti securitas 400 Milion revenue 40% ‑
Project veritas Mandiri Tunas Finance
Project pentester Erajaya
Project Laptop Istana karang laut
project firewall fortinet Puninar Yusen Logistics Indonesia
etc
Account Manager
PT.Wahana Cipta Sinatria
DKI Jakarta
10.2017 - 12.2020
Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
Listened attentively to client feedback to create stronger relations and shape business.
Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
Analyzed key competitors to respond to competitive threats.
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Devised strategies to perform at required goal level and achieve monthly quota.
Identified key entry points to enhance market penetration and maximize returns.
Developed pipeline to monitor sales progress and boost company revenue.
Developed innovative and creative sales pitches to expand prospect understanding of company.
Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
Sold new products and services and developed new accounts to maximize revenue potential.
Managed book of business to maintain positive relationships and make effective financial or client-related decisions.
Educated clients on new products or services to increase customer engagement with brand.
Introduced new processes to improve data analysis.
Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Researched emerging industry trends, applications and concepts to enhance products and services.
Facilitated client satisfaction and renewed customer relations to drive growth.
Capitalized on emerging trends to reap benefits during growth stages.
Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
Achievement
Project maintenance PABX and service for Telkom Plaza Indonesia to close deal 1,3 billion
Project cisco n installation JasaPower Indonesia balikpapan
Maintenance firewall Jaguar
Project maintenance switch Redata apartment
Account Manager
PT Sasando Multiintegrasi
DKI Jakarta
01.2014 - 09.2017
Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
Listened attentively to client feedback to create stronger relations and shape business.
Reporting to director
Influences customers to buy services and merchandise by following prepared sales talk to give service and product information and price quotations
cold‑calling (taking min 30 calls/day)
Maintain accurate customer information, leads and contacts in customer profiles (CRM) Report performance on daily, weekly, and monthly basis
To participate in any sales/marketing activates or duties as and when required by t management
Knows sales game by heart and loves to play it everyday. Understands what makes customer tick and can get always get deal that makes all parties happy
Achievement
Close deal Ups Krakatau steal 500 Million
Close deal Ruckus PT Eonchemicals 100 Million
Close deal Cisco Buana Capital 200 Million
Close deal Cisco Gema Nusa 1 Billion
deal UPS Apc Wahana Ciptasinatria 300 Million
Close deal Cisco CV bahana utama 500 Million
Close deal Aruba Aset karya dinamika 500 Million
Close deal Server Dell and rack Wanteq securitas 200 Million
etc
Sales Agent Representative
Home Credit Indonesia
DKI Jakarta
12.2013 - 01.2014
Developed and delivered engaging sales presentations to convey product benefits.
Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Determined problem areas and resolved issues related to profitability and business objective achievement.
Attended advanced training sessions and conferences to increase product knowledge and productivity.
Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
Automated contact management system, resulting in better client organization and goal alignment.
Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
Retained excellent client satisfaction ratings through outstanding service delivery.
Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
Organized sales paperwork, presented proposals and finalized contracts.
Expanded customer base and boosted profit within product line.
Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
Set up calendar with customer birthdays and other special events for personal touch.
Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
Implemented brand marketing and sales campaigns.
Minimized process lags through strategic sourcing and customer expectation management.
Trained and mentored new sales representatives.
Documented customer interactions using SalesForce to capture data in processing system.
Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
Executed direct sales from manufacturers to customers to improve profitability within retail environment.
Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
Exceeded goals for new accounts in single sales cycle.
Increased sales by offering advice on purchases and promoting additional products.
Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Administrator
Mega Perkasa Computer
DKI Jakarta
01.2011 - 12.2011
Targeted new customers to grow geographic reach and increase revenue.
Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
Managed agendas and calendars, boosting productivity and improving organizational initiatives.
Computerized office activities, maintained customer communications and tracked records through delivery.
Managed company schedule to coordinate calendar and arrange travel.
Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Oversaw successful planning and execution of staff meetings, parties and events.
Maintained personnel records and updated internal databases to support document management.
Collected, validated and distributed information to employees.
Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
Completed forms and reports to facilitate admission, transfer or discharge.
Aided colleagues, managers and customers through regular communication and assistance.
Education
Bachelor of Science - Business Management
Universitas Terbuka
Bogor
01.2020 - Current
High School Diploma -
SMKN 1 Lintau
Padang
06.2016 - 06.2019
Skills
Client Development
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Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Bachelor of Science - Business Management
Universitas Terbuka
01.2020 - Current
Account Manager
PT Ilogo Infralogy
01.2020 - 08.2022
Account Manager
PT.Wahana Cipta Sinatria
10.2017 - 12.2020
High School Diploma -
SMKN 1 Lintau
06.2016 - 06.2019
Account Manager
PT Sasando Multiintegrasi
01.2014 - 09.2017
Sales Agent Representative
Home Credit Indonesia
12.2013 - 01.2014
Administrator
Mega Perkasa Computer
01.2011 - 12.2011
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