Summary
Overview
Work History
Education
Skills
Training
Personal Information
Traveling
Timeline
Receptionist
Friska Merianja Br Bangun

Friska Merianja Br Bangun

Account Manager
Tangerang Selatan

Summary

Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.


Overview

10
10
years of professional experience
8
8
years of post-secondary education
2
2
Languages

Work History

Account Manager

PT.Reycom Document Solusi
02.2019 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
  • Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
  • Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
  • Built relationships with customers and community to promote long term business growth.
  • Negotiated prices, terms of sales and service agreements.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Streamlined internal processes for better efficiency in account management tasks.

Key Account Manager

PT.Global Total Lubrindo (Transportir Pertamina)
03.2017 - 01.2018
  • Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
  • Strengthened client relationships through regular communication and effective problemsolving.
  • Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
  • Developed and delivered presentations to key customers to position products and services.
  • Built and maintained strong client relationships to drive business growth.
  • Created sales forecasts to target daily, monthly and yearly objectives.
  • Expanded key account base by identifying and cultivating new business opportunities.
  • Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
  • Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
  • Supported sales and reporting for large and medium-sized accounts.
  • Mentored junior members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization.
  • Collaborated with product development teams to tailor offerings to key account needs, enhancing product relevance and appeal.

Key Account

PT.Baja Bahana Utama
01.2015 - 01.2016
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Surpassed monthly sales goals through innovative sales techniques.
  • Managed sales pipeline effectively, resulting in consistent achievement of sales targets and quotas.
  • Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.

Education

SMA Santo Thomas 1 - IPS

SMA Santo Thomas 1
Medan
04.2007 - 01.2010

Universitas atmajaya Yogyakarta - Manjemen

Universitas Atmajaya Yogyakarta
01.2010 - 01.2015

Skills

Account management

Training

  • Training Komputer
  • Seminar Cafta
  • Seminar Kewirausahaan

Personal Information

  • Date of Birth: 10/21/91
  • Gender: Perempuan
  • Nationality: Indonesia
  • Marital Status: Menikah
  • Religion: Katolik

Traveling

love new places to visit

Timeline

Account Manager

PT.Reycom Document Solusi
02.2019 - Current

Key Account Manager

PT.Global Total Lubrindo (Transportir Pertamina)
03.2017 - 01.2018

Key Account

PT.Baja Bahana Utama
01.2015 - 01.2016

Universitas atmajaya Yogyakarta - Manjemen

Universitas Atmajaya Yogyakarta
01.2010 - 01.2015

SMA Santo Thomas 1 - IPS

SMA Santo Thomas 1
04.2007 - 01.2010

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Friska Merianja Br BangunAccount Manager