Marketing Executive
PT OB Furni Interindo
04.2019 - Current
Fukarina Kafolakari
Executive Marketing
Jakarta,JK
Timeline
Freelancer
Recharge
12.2018 - 03.2019
Telecaller
Chubb Insurance
08.2018 - 12.2018
Server Assistant
DJOURNAL COFFEE
06.2018 - 07.2018
BPA - Public of Administration
Universitas Terbuka Indonesia
06.2017 - 07.2024
Admin Online Shop
Jam Dunia
05.2017 - 07.2017
Data Entry Intern
PT Mitra Sejati Solusindo
04.2016 - 09.2016
Cashier
PT Supra Boga Lestari
07.2011 - 06.2015
Waitress
Restaurant Plangi
2009.06 - 2009.09
High School Diploma -
SMK Respati 3
06.2006 - 06.2009
No Degree - NN
Junior High School SMP 41 Negeri Jakarta
06.2003 - 06.2006
Work History
Freelancer
Recharge
Jakarta, JK
12.2018 - 03.2019
- Strengthened client relationships with consistent communication and timely project updates.
- Evaluated customer needs and feedback to drive product and service improvements.
Telecaller
Chubb Insurance
Jakarta, JK
08.2018 - 12.2018
- Supported marketing campaigns by conducting targeted outreach efforts via phone calls to prospective customers.
- Handled sensitive customer information with utmost confidentiality, adhering to data protection regulations and company guidelines.
- Educated customers on product and service benefits, explaining features and answering questions.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
Server Assistant
DJOURNAL COFFEE
Jakarta, JK
06.2018 - 07.2018
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Assisted with dining room set up prior to and after service period.
- Assisted with bussing tables and cleaning up spills.
- Assisted wait staff with timely food delivery and guest requests.
Admin Online Shop
Jam Dunia
Jakarta, JK
05.2017 - 07.2017
- Utilized social media platforms effectively for engaging content creation and promotion of products, resulting in heightened online visibility.
- Optimized website performance through regular updates, improving user experience and increasing conversion rates.
- Managed financial transactions accurately, ensuring proper bookkeeping for tax compliance and budgeting purposes.
Data Entry Intern
PT Mitra Sejati Solusindo
Jakarta, JK
04.2016 - 09.2016
- Scanned documents and saved in database to keep records of essential organizational information.
- Used computer software to store and retrieve data.
- Managed and organized documents for data entry tasks.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Cashier
PT Supra Boga Lestari
Jakarta, JK
07.2011 - 06.2015
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Used POS system to enter orders, process payments and issue receipts.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Waitress
Restaurant Plangi
Jakarta, JK
2009.06 - 2009.09
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Marketing Executive
PT OB Furni Interindo
, JK
04.2019 - Current
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
- Communicated marketing strategy and campaign performance to verify alignment with corporate sales objectives.
- Created and managed social media campaigns to increase brand engagement.
- Established targets for social media platforms to reflect business objectives.
Overview
15
15
years of professional experience
13
13
years of post-secondary education
Education
BPA - Public of Administration
Universitas Terbuka Indonesia
JAKARTA 06.2017 - 07.2024
High School Diploma -
SMK Respati 3
JAKARTA 06.2006 - 06.2009
No Degree - NN
Junior High School SMP 41 Negeri Jakarta
JAKARTA 06.2003 - 06.2006
Skills
Sales Promotions
Customer Service-Oriented
Social Media
Digital Marketing
Online and mobile consumer marketing tools
Mobile marketing
E-commerce
Sales Training
Event Planning
E-mail and direct mail marketing campaigns
Microsoft Office
Staff Management
Social Media Platforms
Data Entry
Document Scanning
Mail handling
Customer Service
Cash Handling
Cleaning and sanitizing
Customer Relations
Order Taking
Payment Processing
Product Knowledge
Order Packaging
Reports and documents
Customer Transactions
Inventory Stocking
Summary
Enthusiastic [Job Title] adept at working with colleagues and customers of all backgrounds. Team builder and clear communicator with strong problem solving and planning skills.
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