Summary
Overview
Work History
Education
Skills
Certification
Awards
Contact
Software
Interests
Timeline
Generic
FX Agung Nugroho

FX Agung Nugroho

Training &Development Manager
South Tangerang,BT

Summary

HR & People Analytics Enthusiast | Instructional Design (E-Learning) | Experienced Learning & Development and Organizational & People Development with a demonstrated history of working in the FMCG, Retail and Food & Beverage industry.

Overview

11
11
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
3
3
Languages

Work History

Training and Development Manager

Boga Group
01.2023 - Current
  • Developing a future leadership pipeline through development programs, such as the Service & Kitchen Management Development Program, Captain Talent Pool, MOD & COD Mastery Program, and Baker Development Program, etc.
  • Established Grand Training Center for Boga Group at Green Lake City and Boga Academy at Grand Wijaya Centre.
  • Managing 500 Learning Partners to maintain a spreading learning culture across Indonesia.
  • Developing Human Capital Development Business Process while contributing to the Boga Group's ISO 9001:2015 certification.
  • Developing the Employee Journey and Redemption Program for Boga Group for the development plan and gamification.
  • Launch the Virtual Reality Platform to enhance the learning experience for the Boga Group.
  • Training delivery for head office employees, brand leaders, and outlet managers for many modules.
  • Evaluated program effectiveness using Performance Management Systems, key performance indicators, and driving continuous improvement efforts in curriculum design and delivery methods.

Training & Development Assistant Manager

Boga Group
08.2021 - 01.2023
  • 1. Conducting on developing Boga Academy
  • 2. Preparation, facilitating, conducting of classrooms and on-the-job training (online or offline)
  • 3. Monitor training effectiveness of program delivered
  • 4. Perform training administration duties and maintain training records
  • 5. Accompany evaluations with meaningful and constructive feedback
  • 6. Monitor and evaluate service performance on service crew and team level to induce excellence service standard.
  • 7. Provide coaching and mentoring of newly hired on board
  • 8. Liaise with various stakeholders and external parties for any training requirements
  • 9. Actively support and recommend continuous improvement pertaining to training processes
  • 1 year 6 months

Learning & Business Development

CV. Margo Energi Sentosa (Shell Site Retailer)
07.2020 - 09.2021
  • 1 year 3 months

Training Assistant Manager

altima mandiri ,PT
11.2019 - 07.2020
  • 1. Design technical training programs according to organizational requirements
  • 2. Produce training schedules and classroom agenda
  • 3. Determine course content according to objectives
  • 4. Prepare training material
  • 5. Observe and evaluate results of training programs
  • 6. Determine overall effectiveness of programs and make improvements
  • 7. Planning, Controlling, and Reporting monthly Mystery Shopper (MS) result.
  • 9 months

Training Supervisor

Boga Group
07.2017 - 11.2019
  • 1. Member of Boga Trainer Club; Trainer at Boga Group who especially deliver Service and Product Knowledge Module of Pepper Lunch Indonesia, Kimukatsu and Putu Made.
  • 2. Coordinator of Boga Group Management Development Program - Kitchen Shaburi & Kintan Brand.
  • 3. Reporting weekly training achievement to HR Director.
  • 4. Designing Boga Group Training Module with Subject Matter Expert from every Boga Group Brand.
  • 5. Delivering Induction Modules of Boga Group Training Program, such as New Employee Orientation Program (NEOP), Etos Kerja, Food Safety, 5S, etc.
  • 6. Designing, controlling, evaluating and reporting Training Matrix of Boga Group.
  • 7. Handling Monthly Training Schedule.
  • 8. Develop Boga HR Digitalization
  • 9. Training Budget executor.
  • 2 years 5 months

Organizational and People Development Supervisor

Orang Tua Group
12.2016 - 05.2017
  • 1. Do training need analysis for current and new employee. Coordinating with Subject Matter Expert.
  • 2. Coordinating with I-CaRe to develop training module content .
  • 3. In Charge to annual training budgeting.
  • 4. Responsible to develop, collect and monitoring employee performance appraisal
  • 5. In Charge to monthly JYSK Indonesia Sales Meeting.
  • 2 years 4 months

Retail Training Officer

Orang Tua Group
06.2016 - 12.2016
  • 1. Responsible to doing TNA for Retail Orang Tua Group Business Unit such as MOR, BEAU & JYSK
  • 2. Developing E-Learning video content from planning until the production.
  • 3. Developing Supervisor Training Module for MOR (Convenience Store)
  • 4. Delivering Training Module for new employee at New Employee Orientation.
  • 5. Delivering Customer Service Training for JYSK and MOR operational staff
  • 6. Scheduling monthly training for Retail Business Unit.
  • 7. Coordinating with Retail HR for monitoring training participant performance.
  • 7 months

Intellectual Capital Resources Staff (Training and Development)
02.2015 - 05.2016
  • - Design and Developing Shift Leader & Supervisor Training Program Module (for Convenience Store)
  • - Scheduling Retail Training Program.
  • - Develop Training Video (Customer Service, Basic Cleaning and Lighting) for MOR Sales Retail Academy.
  • - Meet with training vendors such as MarkPlus, Service Quality Centre Indonesia (SQCI) and Layanan Prima Indonesia (LPI) to develop Marketing and also Customer Service training for management.
  • - Organizing and preparing training (setting everything up).
  • - To execute and coordinating training activities. Make sure operational and training activities running smoothly, on time according to plan and schedule.
  • - Searching, booking and coordinating suitable Human Resources Certification Program vendor for HR employee.
  • - As a talent for Duta Arta (Distribution) video training.
  • - As a talent for Orang Tua Group company website.
  • 1 year 4 months

Education

Bachelor's degree - Human Resources Management

Universitas Multimedia Nusantara
01.2009 - 01.2014

Skills

Strategic Human Capital Development

Certification

Human Resources: Leadership and Strategic Impact

Awards

Boga Group 2018 Best Employee - Mr. Intelligence

Contact

  • +6281911152074 (Mobile)
  • Fxagungn@outlook.com
  • Www.linkedin.com/in/fxagungn (LinkedIn)

Software

R

MS Excel & Spreadsheet

Notion

Interests

Basketball

Timeline

Training and Development Manager

Boga Group
01.2023 - Current

Training & Development Assistant Manager

Boga Group
08.2021 - 01.2023

Learning & Business Development

CV. Margo Energi Sentosa (Shell Site Retailer)
07.2020 - 09.2021

Training Assistant Manager

altima mandiri ,PT
11.2019 - 07.2020

Training Supervisor

Boga Group
07.2017 - 11.2019

Organizational and People Development Supervisor

Orang Tua Group
12.2016 - 05.2017

Retail Training Officer

Orang Tua Group
06.2016 - 12.2016

Intellectual Capital Resources Staff (Training and Development)
02.2015 - 05.2016

Bachelor's degree - Human Resources Management

Universitas Multimedia Nusantara
01.2009 - 01.2014

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FX Agung NugrohoTraining &Development Manager