Gabierelle Wiens
Weiser
Summary
Knowledgeable and dedicated customer service professional with extensive experience in many fast moving industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Underwriting Specialist/Verification Specialist
Truckstop.com
03.2021 - Current
- Built strong relationships with lenders, brokers and clients for constructive communications.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Evaluated loan applications for affordability and conformance with underwriting guidelines.
- Processing of Carrier submitted load rate confirmation and Bill of Ladings to build accurate invoices to bill debtors on behalf of the Carriers.
- Verification of load details and processing procedures.
- Communication to Carrier, Debtors, and other partners via email, multi-line phone systems, and instant messaging.
Office Assistant/Bookkeeping Administrative Assistant
JW Excavating
05.2016 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Documentation and processing of State purchased permits and scheduling of inspections.
- Input data into spreadsheets and databases using Microsoft Software,
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
Service Advisor/Site Safety Coordinator
Kenworth Sales Company
05.2019 - 03.2021
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Coordinated with Executive Safety Coordinator to present safety meeting, recording of meeting minutes, and conducting daily, weekly, and monthly safety checks.
Urgent Care Coordinator
River City Veterinary Hospital
02.2019 - 09.2019
- Built strong relationships with clients to deliver emotional support and companionship.
- Prepared and maintained correspondence, reports and claims in compliance with federal regulations and followed best practices in patient and family support.
- Provided customer support to clients, answering questions and addressing concerns.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Administered medications to animals in treatment and documented changes in condition.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate of Arts - General Studies
Treasure Valley Community College
Ontario, ORHigh School Diploma -
Richard Mckenna Charter High School
Mountain Home, ID03.2012
Skills
- Office Supplies and Inventory
- Variance and Risk Analysis
- Clinical and Medical Analysis
- Data Analysis
- Underwriting Understanding
- Government Standards
- Time Management
- Risk Management
Timeline
Underwriting Specialist/Verification Specialist
Truckstop.com
03.2021 - Current
Service Advisor/Site Safety Coordinator
Kenworth Sales Company
05.2019 - 03.2021
Urgent Care Coordinator
River City Veterinary Hospital
02.2019 - 09.2019
Office Assistant/Bookkeeping Administrative Assistant
JW Excavating
05.2016 - Current
Associate of Arts - General Studies
Treasure Valley Community College
High School Diploma -
Richard Mckenna Charter High School
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