Summary
Overview
Work History
Education
Skills
Timeline

Gabriel Mercy Tovano Pasaribu

Project & Operation Improvement Head
Jakarta

Summary

At Coldspace.id, my role as Project and Operation Improvement Head bridges strategic planning with on-the-ground execution. I lead cross-functional projects that span warehouse setup, operational optimization, and system integration—ensuring every initiative aligns with Coldspace's commitment to scalable, tech-driven logistics. From launching new mid level warehouses and mega warehouses to streamlining inventory flows across multiple locations, my focus remains on driving measurable improvements that enhance both efficiency and service quality.

Overview

11
11
years of professional experience

Work History

Project and Operation Improvement Head

Coldspace.id
04.2025 - Current
  • - Project Management: Lead end-to-end planning and execution of strategic projects such as warehouse launches (e.g., Bali, Medan, Jakarta, Bekasi, Tangerang, Balikpapan, Surabaya, Bandung).
  • Coordinate resources and timelines to ensure successful and timely completion of projects.
  • Act as the main liaison between internal teams, vendors, and stakeholders.
  • - Operational Improvement: Analyze current processes and identify gaps or inefficiencies in workflows, layout, inventory handling, and staffing.
  • Drive initiatives like Inventory Mapping and Flow Process Optimization in existing warehouses.
  • Develop and enforce new Work Instructions (WIs) and SOPs to ensure operational standardization.
  • - System Implementation & Optimization: Oversee the rollout and support of new system tools (e.g., WMS, YMS, OMS, API integrations).
  • Collaborate with product and tech teams to improve warehouse dashboards and reporting tools (e.g., Integration Project).
  • Ensure data integrity and usability for better decision-making.
  • - Monitoring & Control: Conduct daily performance monitoring across multiple sites (e.g., Jakarta, Bandung, Medan, Bali, Surabaya).
  • Establish KPIs and drive accountability through performance reviews and root cause analysis.
  • Support troubleshooting and fast resolution of systemic and operational issues.
  • - Cross-functional Leadership: Work closely with operations, product, IT, and business development teams.
  • Mentor and guide on-ground teams in implementing best practices and ensuring sustainability of improvements.
  • 1 year 5 months
  • April 2025 - Present (6 months)

Project Manager

Coldspace.id
05.2024 - 04.2025
  • - Project Management: Oversee and manage ongoing projects, ensuring timely delivery and alignment with organizational goals.
  • - Strategic Planning & Execution: Lead the planning and execution of new projects, including MWS, FC, and Warehousing, from inception to completion.
  • - Resource Allocation: Strategically allocate resources to maximize efficiency and ensure optimal project outcomes.
  • - Risk Assessment: Conduct thorough risk assessments to identify potential challenges and develop mitigation strategies.
  • - Performance Monitoring: Continuously monitor project performance, ensuring adherence to timelines, budgets, and quality standards.
  • - Stakeholder Communication: Maintain clear and effective communication with stakeholders, providing regular updates and addressing any concerns.
  • - Process Improvement: Identify opportunities for process improvement and implement solutions to enhance project efficiency and effectiveness.
  • - Technology Integration: Drive the integration of new technologies to optimize project workflows and support overall business objectives.
  • May 2024 - April 2025 (1 year)

Customer Experience Specialist (CO-PM MWS Project)

Titipaja
11.2021 - 05.2024
  • - MWS Project (CO-PM), handling all project plan and progress.
  • - Escalate client experience through improvement from each flow process of the fulfillment activities(Inbound, Inventory, Outbound, Dispatch)
  • - Client retention plan
  • - Analyze and plan corrective action also preventive action for Issues (Common - Specific)
  • - Monitoring and controlling day to day fulfillment process
  • - Handling client relation for current Warehouse of Titipaja (Jakarta (Pancoran - Pluit), Medan, Palembang, Bandung, Surabaya)
  • November 2021 - May 2024 (2 years 7 months)

Site Supervisor

CV. Mercy Oriza
10.2016 - 11.2021
  • - To develop project planning and requisition of necessary project goods.
  • - To create periodic work reports based on the work progress.
  • - To carry out the invoicing process with related users, based on the work progress.
  • - To search for suppliers based on the required item qualifications, and maintain a relationship with the supplier parties.
  • October 2016 - November 2021 (5 years 2 months)

Staff

PT Bank Mandiri (Persero) Tbk.
12.2014 - 08.2016
  • - To carry out planning, control, and execution of customer arrears who meet the qualification for Bank Mandiri's restructuring program.
  • - To handle the administrative process of customer restructuring.
  • - To monitor customers who have participated in and successfully completed Bank Mandiri's restructuring program.
  • December 2014 - August 2016 (1 year 9 months)

Education

Bachelor's degree - Operations Management and Supervision

University of Indonesia, Indonesia
01.2019

Diploma - Advertising

University of Indonesia, Indonesia
01.2013

Skills

Timeline

Project and Operation Improvement Head - Coldspace.id
04.2025 - Current
Project Manager - Coldspace.id
05.2024 - 04.2025
Customer Experience Specialist (CO-PM MWS Project) - Titipaja
11.2021 - 05.2024
Site Supervisor - CV. Mercy Oriza
10.2016 - 11.2021
Staff - PT Bank Mandiri (Persero) Tbk.
12.2014 - 08.2016
University of Indonesia - Bachelor's degree, Operations Management and Supervision
University of Indonesia - Diploma, Advertising

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Gabriel Mercy Tovano PasaribuProject & Operation Improvement Head