GAGAN GARTINA
COUNTRY MANAGER / OPERATION MANAGER / SERVICE ENGINEER
DEPOK
Summary
At SHIP-GUARD INC, [Country Manager] spearheaded operations, significantly enhancing efficiency and profitability through strategic budget management and process optimization. The leadership fostered a culture of continuous learning, while the expertise in logistics management and vendor relationship management drove substantial business growth. Achievements include a major operational cost reduction and improved customer satisfaction, showcasing the blend of analytical prowess and interpersonal skills.
Results-oriented business leader prepared for high-level management roles. Proven ability to drive market expansion and enhance operational efficiency. Focuses on team collaboration and achieving results, adapting seamlessly to changing business needs. Skilled in strategic planning, market analysis, and leadership.
Resourceful [Country Manager] with expertise in new business development, financial reporting and profit and loss assessment. Exceptional communicator with first-rate problem-solving and negotiation skills. Recognized for delivering record-breaking revenue and profit gains within highly competitive markets.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
COUNTRY MANAGER /Manager of Operations /Customer Service Engineer
SHIP-GUARD INC
Jakarta, Indonesia
12.2011 - Current
- Managed budgets, financial planning, and forecasting to optimize profitability for the country operations.
- Established strong relationships with key industry players for business growth and expansion.
- Implemented process improvements, streamlining workflows and increasing team productivity.
- Optimized resource allocation, enhancing operational efficiency and reducing costs.
- Coached and mentored team members, fostering a culture of continuous learning and development.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Developed training programs for new employees, ensuring high level of competence and quick adaptation to their roles.
- Initiated cost-saving initiative by optimizing resource allocation, which significantly reduced operational expenses.
- Improved inventory accuracy with implementation of new tracking system, minimizing losses and write-offs.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Negotiated with service providers and vendors to improve margins, saving $[50.000] annually.
- Recruited, trained, and coached [6]-professional member team to support company growth.
Service Engineer
SHIP-GUARD INC
Jakarta, Indonesia
12.2011 - Current
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
- Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
- Created relationships with key decision-makers and served as external technical spokesperson.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
- Provided customer feedback to team to facilitate project road map and relationship planning.
Education
High School Diploma -
SMA NEGERI 4 CIREBON
Cirebon, Indonesia 06.1994 - 07.1997
Skills
Manufacturing
Certification
Lifeboat & Davit Maintenance & Inspection
Timeline
Lifeboat & Davit Maintenance & Inspection
06-2024
Lifeboat & Davit Maintenance & Inspection
06-2014
Lifeboat & Davit Maintenance & Inspection
07-2012
COUNTRY MANAGER /Manager of Operations /Customer Service Engineer
SHIP-GUARD INC
12.2011 - Current
Service Engineer
SHIP-GUARD INC
12.2011 - Current
High School Diploma -
SMA NEGERI 4 CIREBON
06.1994 - 07.1997
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