Gagan Gartina
Country Operation Service Engineer
Depok,JB
Languages
English
Professional Working
Indonesian
Full Professional
Summary
Dynamic Country Operation Service Engineer with Ship-Guard Indonesia, adept at troubleshooting and optimizing system performance. Enhanced customer satisfaction through exceptional technical support and proactive maintenance, significantly reducing equipment downtime. Proven ability to foster relationships with clients and vendors, driving business growth while ensuring compliance with safety regulations.
Logical Service Engineer with extraordinary troubleshooting and problem-solving skills. Offering over 14 years of experience performing equipment installation, inspection and assembly. Well-versed in monitoring installed equipment and maintaining equipment in proper condition.
Overview
14
14
years of professional experience
5
5
Certificates
2
2
Languages
Work History
Country Operation Service Engineer Lifeboat & Davi
Ship-Guard Indonesia
Bekasi, JB
12.2011 - Current
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of Lifeboat, Davit/Winch
- Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
- Installed, configured and tested equipment on specialized platforms.
- Analyzed and evaluated performance and optimized efficiency.
- Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
- Created relationships with key decision-makers and served as external technical spokesperson.
- Contributed to company growth by generating new business leads through positive word-of-mouth referrals from satisfied clients.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
- Escalated and re-produced problem to internal development sources to reach solution.
- Ensured compliance with safety regulations during installations and repairs, prioritizing a safe work environment at all times.
- Developed strong relationships with vendors, negotiating favorable terms for equipment purchases and service contracts.
- Optimized resource utilization to minimize costs by accurately estimating job requirements and procuring necessary parts in a timely manner.
- Performed periodic testing of all networks and systems.
- Provided comprehensive training to junior engineers, fostering professional development within the team.
Education
High School Diploma -
SMA NEGERI 4 CIREBON
Cirebon, Indonesia 04.2001 -
Skills
Troubleshooting and technical guidance
Certification
Certified Lifeboat & Davit Maintenance,Ship-Guard Indonesia - 2012-2015
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certified Lifeboat & Davit Maintenance,Ship-Guard Indonesia-2024-2027
04-2024
Certified Lifeboat & Davit Maintenance,Ship-Guard Indonesia-2019-2024
07-2019
Certified Lifeboat & Davit Maintenance,Ship-Guard Indonesia- 2017-2019
07-2017
Certified Lifeboat & Davit Maintenance,Ship-Guard Indonesia- 2015-2018
06-2015
Certified Lifeboat & Davit Maintenance,Ship-Guard Indonesia - 2012-2015
07-2012
Country Operation Service Engineer Lifeboat & Davi
Ship-Guard Indonesia
12.2011 - Current
High School Diploma -
SMA NEGERI 4 CIREBON
04.2001 -