GANJAR NUGRAHA
Hospital Management Professional
Bekasi ,BT
Summary
Dedicated and results-oriented Medical Professional with over 7 years of experience in clinical practice and hospital medical services. Proven expertise in general practice across corporate health settings, emergency departments, and inpatient care. Demonstrated capability in hospital management and clinical governance, with a strong focus on service quality improvement and institutional development. Adept at integrating medical knowledge with strategic management to support the growth and transformation of healthcare organizations.
Overview
5
5
years of professional experience
50
50
years of post-secondary education
2
2
Languages
Work History
Head of Outpatient and Critical Care Department
Mitra Husada Hospital
08.2024 - Current
- Supervised the operations of outpatient clinics and critical department
- Coordinated multidisciplinary teams to ensure efficient patient flow and high-quality care delivery.
- Developed service schedules, staffing plans, and patient appointment systems to reduce wait times.
- Monitored service performance indicators and implemented corrective actions based on patient feedback and audits.
- Ensured compliance with hospital policies, accreditation standards (SNARS), and Ministry of Health regulations.
- Led innovation initiatives to expand service capacity and improve patient satisfaction.
Quality And Risk Manager
Mitra Husada Hospital
08.2024 - Current
- Managed hospital quality and patient safety systems based on SNARS.
- Led the Quality and Patient Safety Team (PMKP) and monitored key performance indicators.
- Developed quality policies, conducted internal audits, and prepared evaluation reports.
- Oversaw hospital accreditation preparation and achievement of Paripurna status.
- Facilitated staff training and promoted continuous quality improvement across departments.
Head of Medical Services Division
Pekerja Hospital
03.2022 - 07.2024
- Led and coordinated all medical service units, including outpatient, inpatient, emergency, surgical, and critical care services.
- Supervised and supported the performance of medical staff, ensuring compliance with clinical governance and ethical standards.
- Planned and monitored service performance based on hospital KPIs, including BOR, LOS, TOI, and patient safety indicators.
- Facilitated interdepartmental collaboration to ensure integrated, timely, and patient-centered care.
- Played a key role in strategic planning, credentialing, medical committee coordination, and hospital accreditation (SNARS).
- Oversaw clinical incident reporting and improvement actions aligned with risk management and quality programs.
General Practitioner – Emergency and Inpatient Car
Pekerja Hospital
10.2020 - 03.2022
- Provided initial assessment, diagnosis, and treatment for emergency cases following clinical protocols and triage systems.
- Delivered continuous medical care for inpatient cases, including monitoring vital signs, prescribing medications, and coordinating referrals.
- Collaborated with specialists, nurses, and other clinical staff to ensure comprehensive and timely patient management.
- Maintained accurate and complete medical records in the Electronic Medical Record (EMR) system.
- Participated in patient safety programs, morbidity and mortality reviews, and infection control efforts.
Head of Emergency Department
RSUD Tamansari
03.2020 - 03.2022
- Directed and managed 24/7 operations of the Emergency Department, ensuring rapid, safe, and effective emergency medical response.
- Supervised emergency physicians, nurses, and support staff in delivering triage, stabilization, and emergency care.
- Developed and implemented emergency protocols, disaster preparedness plans, and referral coordination systems.
- Monitored performance indicators ) and led quality improvement initiatives.
- Coordinated with inpatient units, ICU, and external hospitals to ensure smooth patient transfer and continuity of care.
- Ensured compliance with national emergency care standards, SNARS accreditation, and health authority regulations.
General Practitioner – Emergency Department
RSUD Tamansari
01.2020 - 03.2020
- Provided immediate medical evaluation, stabilization, and treatment of emergency patients based on triage level and clinical protocols.
- Collaborated with nurses and specialists to manage critical cases, including trauma, cardiac, respiratory, and obstetric emergencies.
- Ensured timely documentation in the Emergency Medical Record (EMR) and maintained accuracy in clinical reporting.
- Participated in clinical audits, emergency drills, and continuous medical education programs.
Education
Magister Administrasi RS (MARS) - Health Administration
Universitas Esa Unggul
Jakarta, Indonesia 04.2001 - 01.2026
S1 Profesi Dokter Umum -
Universitas Tarumanagara
Jakarta, Indonesia 04.2001 - 01.2015
S1 Dokter -
Universitas Tarumanagara
Jakarta, Indonesia 04.2001 - 01.2013
Skills
- Problem-solving analysis skills
- Effective team management
- Proficient in organizing tasks
- Marketing message strategy
Trainings & Certifications
- Fellowship ISQua
The International Society for Quality in Health Care
Dec 2024 – Jan 2025 - Hospital Management Update – PERSI Banten
Dec 2024 - Certified Expert in Futuristic Healthcare – ESAS Management
Nov 2024 - Certified Digital Marketing – LSP Digital Marketing
Nov 2024 – Dec 2024 - Online Clinical Audit Training for Doctors, Nurses, and Clinical Staff
Apr 2022 - Workshop on Quality Improvement and Patient Safety (SNARS Ed. 1)
Indonesian Medical Council
Sep 2019
Timeline
Head of Outpatient and Critical Care Department
Mitra Husada Hospital
08.2024 - Current
Quality And Risk Manager
Mitra Husada Hospital
08.2024 - Current
Head of Medical Services Division
Pekerja Hospital
03.2022 - 07.2024
General Practitioner – Emergency and Inpatient Car
Pekerja Hospital
10.2020 - 03.2022
Head of Emergency Department
RSUD Tamansari
03.2020 - 03.2022
General Practitioner – Emergency Department
RSUD Tamansari
01.2020 - 03.2020
Magister Administrasi RS (MARS) - Health Administration
Universitas Esa Unggul
04.2001 - 01.2026
S1 Profesi Dokter Umum -
Universitas Tarumanagara
04.2001 - 01.2015
S1 Dokter -
Universitas Tarumanagara
04.2001 - 01.2013
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