Gede Suarthadana
Operations Manager
Denpasar
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail, and vigilant in achieving safety and environmental impact reduction objectives.
Overview
3
3
Languages
2
2
Certifications
24
24
years of professional experience
Work History
Operations Manager
Alaya Private Estate at Damara Village Ubud
02.2026 - Current
- Conducted regular performance reviews to identify improvement areas and developed action plans for resolution.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Established clear communication channels and addressed customer concerns, enhancing satisfaction and loyalty.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented quality control systems to boost overall product consistency and reliability.
- Managed inventory and supply chain operations, ensuring timely and accurate delivery of goods and services.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Villa Manager
ADAYA Boutique Villas
04.2024 - Current
- Coordinated pre-opening activities for operational readiness
- Oversaw financial planning for expenses and equipment procurement
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
- Collected guest feedback through questionnaires to enhance guest satisfaction.
- Coordinated staff schedules to optimize workload and meet operational needs.
- Budgeting meaning, expenses and equipment.
- Resolved guest complaints by providing complimentary services to address concerns.
Duty Manager Mulia Villas
The Mulia, Mulia Resort and Mulia Villas
07.2022 - 03.2024
- Responsible to daily operation of Mulia Villas, part of the Emergency response team.
- Room assignment, reviewing arrival and email correspondence.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable a friendly and knowledgeable approach.
- Created positive work environment for employees and delivered exceptional customer service.
- Took care of customer problem escalated by other staff members.
- Handled employee problems in the absence of the general manager.
- Enhanced customer service and quality assurance by developing and implementing effective solutions that improved service speed.
- Collaborated with upper management to improve productivity of operations.
- Coordinated with other department supervisors to ensure smooth a smooth workflow and project alignment.
Executive Butler at Mulia Villas
The Mulia, Mulia Resort & Mulia Villas
12.2014 - 06.2022
- Responsible to enhance guest memorable experience during their stay.
- Delivered quality itineraries and personalized services to enhance guest experiences.
- In charge for pick up and send guest laundry.
- Supervise all the staff who service the villas guest.
- Such as In Villa Dining, Housekeeping team who clean the Villas and maintenance from engineers.
- At past 11 months I also took role as Duty Manager in charge.
- Overlooking Mulia Villas operation.
- Such as handling site inspection, facing and resolving complaints, preparing reports for Excom, Finally checking all guest bills, monitoring and follow-up defects in villa area.
- Nusa Dua
Villa Butler
Rixos Premium Belek, Antalya Turkey
05.2014 - 10.2014
- Created memorable experiences for guests by providing food and beverage service in the villa and club lounge, tailoring their itineraries to guest preferences.
- Enhanced guest experiences by providing personalized and attentive services as per their preferences.
- Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
- Coordinated travel arrangements for family members and guests, leading to hassle-free trips and enjoyable experiences.
Executive Butler at The Mulia
The Mulia, Mulia Resort & Mulia Villas
03.2012 - 04.2014
- Assisted with pre-opening tasks for the establishment.
- Conducted training sessions for staff on departmental protocols.
- Enhanced guest experience through personalized service, managing guest laundry pick-up and delivery.
- Nusa Dua
Villa Host
Banyan Tree Ungasan Bali
10.2009 - 03.2012
- Assisted in preparing operations for the pre-opening phase of the hotel.
- Enhanced guest experiences for guests at Presidential Villa and Private Collection villa
- Responsibility for check in and checkout includes cashiering at reception desk
- Providing detailed information and reservations about all hotels facilities and around Bali activities.
Server
BVLGARI Hotels and Resort Bali
08.2006 - 09.2009
- Assisted pre-opening team in setting up operations and procedures.
- Conducted training sessions for new departmental staff on procedures.
- Delivered food and beverage service in villa, enhancing guest experience.
- Served romantic dinner at designated area, creating memorable moments for couples.
- Managed banquets and minibar service, ensuring guest satisfaction and timely service.
Villa Butler
Des Indes Villa by Laksmana Property
10.2005 - 08.2006
- Checked in and checked out guests, ensuring smooth arrival and departure experiences.
- Served food and beverages during events, enhancing guest satisfaction.
- Maintain cleanliness of the villa
- Supported chef by preparing ingredients for various dishes.
Waiter
La Lucciola Restaurant
06.2005 - 08.2005
- Daily worker, handle foods and beverages service including in charge in private functions at private dining room.
- Assisted customers in selecting menu items by suggesting courses and explaining specials.
- Delivered food from kitchen, fulfilling additional requests to enhance guest satisfaction.
Banquet Waiter
Ritz-Carlton Resorts and Spa Bali
07.2004 - 04.2005
- Apprentice, in charge same role as permanent staff.
- Coordinated banquet functions including Romantic Dinner, Themes Night Dinner, Wedding Ceremony, and Wedding Reception.
- Served food and beverages, set up buffet counter, and prepared tea coffee station for meetings.
Waiter (Trainee)
Ritz-Carlton Millenia Singapore
08.2002 - 12.2003
- Managed operations at three outlets, overseeing staff and service quality.
- Provided restaurant service, managed wine service, and handled reservations at Snapper Seafood Restaurant.
- Delivered beverage service, performed bar duties, bartended, provided cigar service, and managed cashiering at Chihuly Lounge.
- Executed restaurant service, set up buffet, managed wine service, and handled cashiering at Greenhouse All Day Dining.
Education
Diploma - Food And Beverage Supervision
Guilford Traning Centre
SingaporeCertificate Of Diploma - Food And Beverage Service
GSP International
DenpasarCertificate -
SMAN 2 Denpasar
DenpasarCertificate -
SMPN 9 Denpasar
DenpasarCertificate -
SDN 1 Renon
DenpasarSkills
Microsoft Office
Word
Excel
PowerPoint
Guest relations management
Technology troubleshooting
Luxury service standards
Problem-solving
Customer service
Operations management
Performance monitoring
Operations monitoring
Affiliations
3-time finisher, full marathon, Maybank Bali
2nd place Racing the Sun Race 2024
3rd place racing the sun race 2025
2nd place Altitude Run Series-2 Puncak Tedung 15K 2023
Certification
Certified as Butler, Guild of English Professional Butler, Hotel Mulia Senayan
Timeline
Operations Manager
Alaya Private Estate at Damara Village Ubud
02.2026 - Current
Villa Manager
ADAYA Boutique Villas
04.2024 - Current
Duty Manager Mulia Villas
The Mulia, Mulia Resort and Mulia Villas
07.2022 - 03.2024
Executive Butler at Mulia Villas
The Mulia, Mulia Resort & Mulia Villas
12.2014 - 06.2022
Villa Butler
Rixos Premium Belek, Antalya Turkey
05.2014 - 10.2014
Executive Butler at The Mulia
The Mulia, Mulia Resort & Mulia Villas
03.2012 - 04.2014
Villa Host
Banyan Tree Ungasan Bali
10.2009 - 03.2012
Server
BVLGARI Hotels and Resort Bali
08.2006 - 09.2009
Villa Butler
Des Indes Villa by Laksmana Property
10.2005 - 08.2006
Waiter
La Lucciola Restaurant
06.2005 - 08.2005
Banquet Waiter
Ritz-Carlton Resorts and Spa Bali
07.2004 - 04.2005
Waiter (Trainee)
Ritz-Carlton Millenia Singapore
08.2002 - 12.2003
Certificate -
SDN 1 Renon
Certificate -
SMPN 9 Denpasar
Certificate -
SMAN 2 Denpasar
Certificate Of Diploma - Food And Beverage Service
GSP International
Diploma - Food And Beverage Supervision
Guilford Traning Centre
Hobbies and Interests
- Music
- Travelling
- Sports (Running and Basketball)
References
- Nengah Nana Mega, +62 82144061065, https://www.linkedin.com/in/nengah-nana-mega-63571617
- Setia Budiarto, +62 811-3972-900, https://www.linkedin.com/in/setiabudiarto-b89b372a
- Rahmat Julyanto, +62 887-3353-147, https://www.linkedin.com/in/rjulyanto
- Dinan Firmansyah, +62 813-3806-1661, https://www.linkedin.com/in/dinan-firmansyah-5818a344