Hiking
I Gede Widya Putra
IT Technician
Badung,Bali
Summary
Experienced IT Technician with over 3 years of experience in Hyatt Regency Bali and new hotel Andaz Bali. Excellent reputation for resolving problems and improving customer satisfaction. Reliable IT Technician confirms resolution of assigned tickets by performing comprehensive diagnostics and follow-ups. Communicates well with both technical and non-technical personnel and customers.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
IT Field Support Technician
Hyatt Regency Yogyakarta
Yogyakarta, Yogyakarta
12.2021 - 02.2022
- Efficiently troubleshot and repaired equipment to cut company costs and maximize productivity.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Evaluated systems according to predetermined checklist and noted issues.
- Trained customer employees and managers on machine use and maintenance.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
Cluster IT
Andaz Bali and Hyatt Regency Bali
Denpasar, Bali
04.2021 - Current
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Identified issues, analyzed information and provided solutions to problems.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Resolved problems, improved operations and provided exceptional service.
IT Technician
Hyatt Regency Bali
Badung, Bali
02.2019 - 02.2022
- Maintained office PCs, networks and mobile devices.
- Patiently walked individuals through basic troubleshooting tasks.
- Imaged and prepared new computers for integration into company networks and systems.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Monitored systems in operation and input commands to troubleshoot areas.
Education
High School Diploma -
Bali State of Polytechnic
Badung 11.2014 - 09.2017
Skills
Desktop support
Interests
Running
Trading
Timeline
IT Field Support Technician
Hyatt Regency Yogyakarta
12.2021 - 02.2022
Cluster IT
Andaz Bali and Hyatt Regency Bali
04.2021 - Current
IT Technician
Hyatt Regency Bali
02.2019 - 02.2022
High School Diploma -
Bali State of Polytechnic
11.2014 - 09.2017
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