GERFIAZKA JAMIL
Fleet Strategy Analytics
Overview
8
8
years of professional experience
Work History
Fleet Strategy Analytics
Gojek
06.2025 - Current
- Achieved significant reduction in manhours by designing revenue and cost dashboard for Gojek's owned vehicles. Coordinated with business control to streamline processes and improve data visibility. Facilitated decision-making for vehicle disposal simulations, enhancing strategic planning.
- Performed root cause analysis on billing time discrepancies causing revenue loss. Proposed operational improvements to enhance rental flow efficiency, resulting in 2% growth in rental collection through reduction of idle vehicles.
- Achieved reduction in manhours by designing revenue and cost dashboard for Gojek's owned vehicles, coordinating with business control to streamline processes and improve data visibility, facilitating decision-making for vehicle disposal simulations.
- Established collaboration with driver operations team to optimize daily workflows. Implemented driver traffic violation monitoring report, decreasing manual intervention. Contributed to recovery of near 50% of outstanding penalty fees by improving reporting accuracy.
Business Intelligence
Shopee
08.2021 - 06.2025
- Collaborated with operations teams to analyze user complaints and positive ratings. Enhanced chatbot responses, reducing resolution time by 4% and boosting customer satisfaction. Utilized data insights to improve overall customer service experience.
- Analyzed Shopee's data with product team to identify app feature enhancements. Conducted user segmentation analysis to evaluate impact of feature updates and launches.
- Leveraged SQL, Google Looker Studio, and Shopee in-house dashboard platform to analyze large datasets, extract actionable insights, and automate reports for stakeholders.
Senior Associate
Governance, Risk, and Control Consulting RSM
08.2018 - 01.2020
- Worked with clients from various types of industry to assess and analyze their enterprise risk management (ERM) maturities and build roadmap to enhance their ERM based on COSO ERM and ISO 31000:2018
- Developed clients’ ERM framework and risk assessment methodologies aligned with COSO ERM and ISO 31000:2018
- Conducted governance assessments for top 100 publicly traded companies on Indonesian Stock Exchange to verify implementation of Good Corporate Governance practices
Education
Master of Commerce (M.Comm) - Business Analytics
University of New South Wales
Sydney, Australia06-2021
Bachelor of Business Administration (B.B.A) - Finance
City University of New York - Baruch College
New York, USA09-2017
Skills
- SQL optimization
- Dashboard creation
- Google Looker Studio
- QGIS visualization
- Experienced in Google Sheets and Docs
Timeline
Fleet Strategy Analytics
Gojek
06.2025 - Current
Business Intelligence
Shopee
08.2021 - 06.2025
Senior Associate
Governance, Risk, and Control Consulting RSM
08.2018 - 01.2020
Bachelor of Business Administration (B.B.A) - Finance
City University of New York - Baruch College
Master of Commerce (M.Comm) - Business Analytics
University of New South Wales