Gerhan Raditya
Connectivity Fault Handling Senior Officer
Jakarta
Summary
Dynamic Connectivity Fault Handling Senior Officer at PT Telin with expertise in troubleshooting complex network issues and optimizing performance. Proven ability to configure advanced routing protocols and collaborate effectively with cross-functional teams. Skilled in network monitoring and incident resolution, ensuring high service availability and reliability.
Overview
13
13
years of professional experience
3
3
Certifications
1
1
Language
Work History
Connectivity Fault Handling Senior Officer
PT. Telin
08.2022 - Current
- Conducted troubleshooting of layer 2-3 services (Ethernet Private Line, IP Transit, Dedicated Internet Access, Cloud exchange, SD-WAN)
- Provided Tier 2/3 network support for routing and switching
- Assisted in configuring VPNs, VLANs, IPs and Routing Protocol (Static, BGP, OSPF)
- Supported network monitoring and performance analysis.
- Documented configurations, processes, and incident resolutions.
- Collaborated with cross-functional teams (Internal or External) to improve uptime and reduce incidents
- Performed regular sharing sessions to internal team, related to service handling process (update knowledge, technology, SOP, etc)
Connectivity Infrastructure Planning & Development
PT. Telin
04.2017 - 08.2022
- Assessed current and future connectivity needs based on projected subscriber growth and service demands (Capacity and scalability planning), including develop detailed network topology and infrastructure layout, identify key locations for infrastructure deployment, prepared estimation CAPEX OPEX & create the business plan.
- Gave suggestion of vendors list for equipment procurement and site construction.
- Coordinate with contractors for infrastructure deployment, including obtain necessary permits, ensure adherence to local, regional, and national regulations.
- Conduct connectivity testing to ensure reliability and performance, resolve any issues before full deployment
- Maintain detailed records of infrastructure layouts, specifications, standards and prepare progress reports for stakeholders
Network Operational Center Specialist
PT. Telin
04.2012 - 04.2017
- Continuously monitor network performance, availability, and security using network management systems, detect anomalies, faults, or outages in real-time
- Receive and categorize network alarms, prioritize alarms based on severity and impact
- Diagnose root causes of network issues, perform corrective actions or escalate to specialized teams if necessary
- Analyze network traffic and performance metrics, and Generate reports on network health and efficiency (regular reports for management review)
- Implement configuration changes as authorized, and maintain records of configurations and updates
- Schedule and oversee preventive and corrective maintenance activities, ensure minimal service disruption during maintenance
Education
Bachelor of Science - Industrial Engineering
STMI (Sekolah Tinggi Manajemen Industri)
Jakarta 04.2001 -
Skills
- Understanding of fundamental network knowledge (OSI Layer, subnetting, routing concepts)
- Experience (configuration and troubleshooting) with routers, switches, and firewalls (eg, Cisco, Juniper, Mikrotik, Huawei, Fortinet)
- Ability to diagnose and resolve IP connectivity issues, skilled in using network troubleshooting tools (eg, ping, traceroute, Wireshark, PRTG)
- Ability to configure routing protocols (Static, OSPF, BGP), Setting up and managing VPNs, NAT, ACLs, DHCP, DNS, SNMP, PPP, MPLS, and other relevant protocols
- Capable of analyzing network traffic and performance metrics
- Capable preparing incident reports and troubleshooting documentation
- Clear communication for troubleshooting and escalation, ability to work in a team and coordinate with other technical teams
- Familiar and have lots of experience with developing detailed network topology and infrastructure layout (High level and low level), including the CAPEX OPEX, business plan or BCR (Benefit cost ratio) creation
- Familiar and have lots of experience with network access technology (Radio, Fiber Optic, Gpon)
- Have sufficient knowledge of Datacenter (Development, deployment, troubleshoot, operation and maintenance)
- Have sufficient layer 1 knowledge (DWDM, Subsea, cabling / cross connect)
- Have sufficient knowledge of server technologies (x86, ARM) from various brand (DELL, XP, IBM, Lenovo) including the operating systems (Linux, windows server)
Accomplishments
- Part of Telin team that secured APEC event 2013 in Bali
- Involved as main role of Indonesian east gateway development and deployment
- Involved as main role of International Gateway development and deployment in Myanmar
- Involved as main role of many Telin core gateway routers, PE routers, switches modernization & capacity expansion (Hongkong, US, Europe, Singapore)
- One of migration support team from Radio to optic for Telkomcel cross country network
- Lead project of network revamp from customer MAP (first Telin SD-WAN Manage Service Customer) in Philippines
Certification
CCNA
Timeline
Connectivity Fault Handling Senior Officer
PT. Telin
08.2022 - Current
Connectivity Infrastructure Planning & Development
PT. Telin
04.2017 - 08.2022
Network Operational Center Specialist
PT. Telin
04.2012 - 04.2017
Bachelor of Science - Industrial Engineering
STMI (Sekolah Tinggi Manajemen Industri)
04.2001 -
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