Gerson Cornelius
Tenant Relation
Surabaya
Summary
Hardworking and passionate job seeker with strong organizational skills, Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
20
20
years of post-secondary education
1
1
Language
Work History
Tenant Relations Officer
Ciputra Group
10.2021 - Current
- Maintained accurate records of tenant interactions, allowing for seamless follow-up on outstanding issues or requests.
- Reduced tenant turnover by fostering positive relationships and providing exceptional customer service.
- Enhanced tenant satisfaction by resolving conflicts and addressing concerns in timely manner.
- Distributed incoming mail, packages and memos to tenants and prepared all outgoing mail for pickup.
- Collaborated with property maintenance staff to address repair requests promptly, maintaining comfortable living environment for tenants.
- Kept case files updated, accurate and aligned with requirements.
- Self-motivated, with strong sense of personal responsibility.
- Resolved problems, improved operations and provided exceptional service.
Freelance Data Transcriber
Appen
12.2020 - 08.2021
- Used specialized techniques and shortcuts to improve typing speed and meet deadlines.
- Ensured accuracy of transcriptions by conducting thorough proofreading and editing before submission.
- Organized, sorted, and checked input data against original documents.
- Completed data entry tasks with accuracy and efficiency.
- Enhanced client satisfaction by accurately transcribing audio files with attention to detail and maintaining strict confidentiality.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Adapted to diverse transcription requirements for different clients, demonstrating flexibility in handling various formats and styles.
- Checked completed work for proper spelling, grammar, punctuation, and format.
- Maintained high levels of accuracy even when working with poor-quality audio files or challenging accents and dialects.
- Managed multiple projects simultaneously, prioritizing tasks to meet tight deadlines without compromising quality.
On the Job Training
HARRIS Hotel Gubeng
Surabaya
01.2019 - 07.2019
- Demonstrated respect, friendliness and willingness to help wherever needed
- Developed strong communication and organizational skills through working on group projects
- Demonstrated strong organizational and time management skills while managing multiple projects
- Organized and detail-oriented with strong work ethic
Education
High School Diploma -
Mater Amabilis Catholic Vocational School
Surabaya 01.2017 - 05.2020
Angelus Custos 1 Junior High School
Surabaya 06.2014 - 05.2017
Permata Bunda Elementary School
Surabaya 06.2008 - 05.2014
Completed Multiple English Course
Surabaya 09.2008 - 05.2016
Skills
Continuous Improvement
Adaptability and Flexibility
Attention to Detail
Task Prioritization
Multitasking
Written and oral communication
Time management abilities
Active Listening
Telephone Etiquette
File maintenance and updating
Microsoft Office
Place Of Birth
Surabaya
Height
170 Cm
Weight
75 kg
Contact
0895401588812
Interest
Games, Movies, Reading Books
Summary Qualification
- Fluent in English both oral and written
- Good in team work, independent, and discipline
- Open minded, highly motivated, hard worker
- Enthusiast to learn new things
- Able to use Ms.Office
Personal Information
- Date of Birth: 06/27/02
- Gender: Male
- Nationality: Indonesia
- Religion: Christian
Timeline
Tenant Relations Officer
Ciputra Group
10.2021 - Current
Freelance Data Transcriber
Appen
12.2020 - 08.2021
On the Job Training
HARRIS Hotel Gubeng
01.2019 - 07.2019
High School Diploma -
Mater Amabilis Catholic Vocational School
01.2017 - 05.2020
Angelus Custos 1 Junior High School
06.2014 - 05.2017
Completed Multiple English Course
09.2008 - 05.2016
Permata Bunda Elementary School
06.2008 - 05.2014