Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
gilang satria

gilang satria

Denpasar

Summary

Customer Service Management Professional experienced in resolving queries and managing account enquiries to enhance satisfaction levels. Achieved improved customer outcomes through effective service recovery and proactive feedback monitoring. Focused on optimising team productivity, minimising escalated calls, and delivering a positive customer experience during high-demand periods.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Lucky Group
Bangkok, Thailand
05.2022 - 07.2026
  • Addressed customer service enquires quickly and accurately.
  • Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
  • Assisted customers with product-related questions, feedback and complaints.
  • Maximised customer satisfaction by resolving service issues promptly.
  • Processed and issued product orders and service upgrades for customers.
  • Monitored customer surveys and feedback to develop corrective actions for service-related issues.
  • Implemented stress management techniques for handling high-volume call periods, maintaining composure and professionalism.

Education

bachelor's degree information systems - Sistem Informasi

University Indo Global Mandiri
Palembang
01-2020

Skills

  • Customer service
  • Customer relationship management
  • Complaint management
  • Complaint handling
  • Complaint resolution
  • Service recovery
  • Customer retention
  • Order processing
  • Customer data management
  • CRM software
  • Ticketing systems
  • Call centre operations
  • Live chat support
  • Sales support
  • Data entry
  • Call routing
  • Microsoft Office
  • Basic computer knowledge
  • Problem solving
  • Active listening
  • Customer data management

Interests

  • Hobbies about internet marketing with ads and doing something new in my job
  • Writing or Typing with 80 WPS, because i like writing or typing
  • Communicative with team mates and also likes to mingle with new things

Timeline

Customer Service Representative

Lucky Group
05.2022 - 07.2026

bachelor's degree information systems - Sistem Informasi

University Indo Global Mandiri
gilang satria