Gina Aston

Answered phone calls and responded to inquiries from customer, venders and other external contacts

Greeted visitors with professionalism and enthusiasm to provide support to clients

Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized

Improved office operations by automating client correspondence, record tracking and data communication

Over saw appointment scheduling and itinerary coordination for both clients and employees

Sent invoices and processed payments

Facilitated processing of titles, vehicle registrations, and drivers license

Communicated with customers to provide updates, gather information and resolve issues

Responded to customer concerns with friendly and knowledgeable services and remedied issues promptly and effectively

Helped large numbers of customers every day with a positive attitude and focus on customers satisfaction

Always maintained productivity and quality standards

Scheduled appointments to resolve more complex issues

Accept payments and updated accounts with the latest information

Trained staff in operating procedures and company services

Maintained clean and orderly checkout areas

Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly

Exhibited high energy and professionalism when dealing with clients and staff

Crosse-trained and backed up other service representatives

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and crating welcoming, positive experiences

Responded proactively and positively to rapid change

Delivered prompt service to prioritize customer's needs

Enhanced productivity levels by anticipating needs and delivering outstanding support