Gina Khairani
Summary
Motivated professional with 4 years of experience in compliance, KYC analysis, customer support, and business development. Skilled in conducting due diligence, compliance reviews, and risk assessments while ensuring AML and KYC regulatory compliance. Passionate about leveraging analytical expertise to enhance operational integrity and mitigate financial risks.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
KYC Analyst
Binance
01.2023 - 04.2024
- Supported KYC processes for prospective and existing customers.
- Conducted in-depth personal customer risk reviews, including KYC, Enhanced Due Diligence (EDD), and proof of address verification, ensuring compliance with global AML standards.
- Reviewed and assessed over 100+ customer accounts weekly for potential matches with politically exposed persons (PEPs), adverse media, and financial crimes using World-Check databases.
- Utilized Open-Source Intelligence (OSINT) and Request for Information (RFI) tools to collect Enhanced Due Diligence (EDD) documentation.
- Collaborated with cross-functional teams to ensure seamless compliance and regulatory adherence.
- Recognized as a top performer in Q2 of 2023 for maintaining high productivity and achieving 100% QA scores.
Customer Support Specialist
Binance
01.2022 - 01.2023
- Addressed inquiries from global clients regarding KYC, account security, fiat transactions, and withdrawals via live chat.
- Escalated complex cases to relevant departments and maintained detailed records in the CRM system.
- Consistently ranked as a top-performing Tier-A agent, leading to an internal promotion to the Compliance Operations department.
Business Development Executive
Coinstore
05.2024 - Current
- Developed and executed listing strategies, generating new asset leads and managing a robust pipeline of crypto projects.
- Negotiated and closed commercial terms while ensuring compliance with legal and regulatory standards.
- Automated processes for cryptocurrency listings across legal, compliance, and operational teams.
- Conducted in-depth market research, providing actionable insights to support business goals.
Booking Operations
Deliveree On-Demand Logistics
11.2020 - 11.2021
- Managed daily booking fulfillment and coordinated with fleet vendors to meet inter-city and intra-city logistics demands.
- Escalated unresolved operational issues to respective departments within 24 hours.
- Ensured client satisfaction by aligning services with customer needs and resolving challenges promptly.
Education
Bachelor of Arts - Business Management ICT
Telkom University
Bandung, Indonesia 04.2001 -
Skills
Microsoft Office Excel
Certification
Combatting Exploitation of Cryptocurrency: An Essential Training for Public Sector Regulators & Private Sector Financial Institution in Indonesia & Malaysia
Timeline
Illicit Financial Transaction Detection Workshop for Public and Private Sector Financial Institutions in Indonesia
12-2024
Business Development Executive
Coinstore
05.2024 - Current
Combatting Exploitation of Cryptocurrency: An Essential Training for Public Sector Regulators & Private Sector Financial Institution in Indonesia & Malaysia
12-2023
Anti-Money Laundering and Counter Terrorism Financing (AML:CTF) Fundamental training
10-2023
KYC Analyst
Binance
01.2023 - 04.2024
Customer Support Specialist
Binance
01.2022 - 01.2023
Booking Operations
Deliveree On-Demand Logistics
11.2020 - 11.2021
Bachelor of Arts - Business Management ICT
Telkom University
04.2001 -
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