Ginatria Alisha
Jakarta,Jakarta
Summary
Passionate Sales Support Administration with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines. Dedicated Sales Support Administration highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Sales, Administration and Commercial
PT. Indoturbine
Jakarta, Jakarta
2014.02 - Current
- Stayed current on processes and procedures to offer relevant assistance.
- Analysed data and information to identify issues and create tailored solutions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Carried out day-to-day duties accurately and efficiently.
- Handled high volume calls to address customer inquiries and concerns.
- Successfully delivered on tasks within tight deadlines.
- Supported team by demonstrating respect and willingness to help.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Increased customer satisfaction by resolving issues.
- Analysed reporting to reconcile transactions, accounts and ledgers.
- Consistently arrived at work on time and ready to start immediately.
- Provided administrative support, including processing purchase orders, service contracts and financial reports.
- Liaised with customers to align goals and effectively manage project completion.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Supported timely and accurate administrative task completion.
- Managed digital databases and physical file systems.
- Identified and resolved operations challenges to promote alignment with business strategy.
- Prepared and posted invoices to customers, processed payments and documented account updates.
- Produced competitive quotations within agreed customer pricing policies for profitable sales.
- Provided administrative support to sales teams by fielding customer queries, preparing cost estimations and documenting orders.
- Achieved excellent customer satisfaction ratings through regular order updates and professional communications.
- Checked compliance files for accuracy and completeness, upkeeping reliable records.
Education
Bachelor of Business Administration - Management
Perbanas Institute
Jakarta 2016.01 - 2018.04
Bachelor of Business Administration - Secretary
STIKS Tarakanita
Jakarta 2011.01 - 2014.09
Skills
- Database administration
- Deadline driven
- Documentation control
- Workflow planning
- Corporate administration
- Operational analysis
- Problem-solving
- Product data analysis
- Tender preparation
- Data entry
Languages
Indonesian
Native
English
Intermediate
hobbies
- Swimming
- Freediving
Accomplishments
- Collaborated with team of 5-6 in development of Solar Turbomachinery Overhaul Repair & Service - PHE ONWJ.
Timeline
Bachelor of Business Administration - Management
Perbanas Institute
2016.01 - 2018.04
Sales, Administration and Commercial
PT. Indoturbine
2014.02 - Current
Bachelor of Business Administration - Secretary
STIKS Tarakanita
2011.01 - 2014.09