OPERA PMS
Gita Dewi
Sales Manager MICE
Bali
Summary
Experienced Sales Manager with over 6 years of experience in Luxury Resort. Excellent reputation for resolving problems and improving customer satisfaction. Highly motivated and willing to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Sales Manager MICE
W Bali Seminyak
Bali
03.2019 - Current
- Analyzed current and past market trends for group booking to make sure to sets the right tactical strategies.
- Provided weekly and monthly report covering MICE team production report, banquet forecast report, group room control report, and monthly finance report.
- Collaborated with team members to achieve target results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Leading the team during the absence of Director of MICE positions to achieve the overall group target.
- Secured high-rated group business from major corporations.
- Executed the event directly and worked closely with the food and beverages department to ensure high-quality services.
Sales Specialist MICE
W Bali Seminyak
Bali
08.2018 - 03.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintain and develop new account to gain more business opportunity.
- Analyzed customer requirements and prepared customized business proposals and contracts.
- Responsible for handling wedding inquiries and execute the event on the day during the absence of wedding specialist.
Sales & Marketing Coordinator
Fairmont Sanur Beach Bali
Bali
08.2016 - 08.2018
- Assisted in administrative roles.
- Designed collaterals for marketing purposes such as newsletters or flyers.
- Prepared yearly wholesale contracts and assisted in creating BEO.
- Assisted various FIT or Group businesses through site inspection or negotiations with the clients directly.
Education
Bachelor of Tourism Studies - Travel Industry
Udayana University
Bali 08.2015 - 05.2018
Skills
Team Leadership
Software
Marriott CI/TY
Microsoft Office
Timeline
Sales Manager MICE
W Bali Seminyak
03.2019 - Current
Sales Specialist MICE
W Bali Seminyak
08.2018 - 03.2019
Sales & Marketing Coordinator
Fairmont Sanur Beach Bali
08.2016 - 08.2018
Bachelor of Tourism Studies - Travel Industry
Udayana University
08.2015 - 05.2018
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