Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline

Giuseppe Roberto Prakasa Prijatna

Tangerang,BT

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

1
1
years of professional experience
2
2
Certifications
9
9
years of post-secondary education

Work History

IT Support and Operation

Herr Von Myra Brotmanufaktur
03.2023 - 08.2023
  • Collaborated with IT support to resolve technical issues quickly, minimizing downtime for employees.
  • Contributed to higher office efficiency by troubleshooting technical issues with equipment and liaising with IT support when necessary.
  • Collaborated with cross-functional teams such as IT support or merchandising specialists to troubleshoot technical issues or optimize product offerings continuously.
  • Monitored POS system functionality, reporting any issues to IT support for timely maintenance or repairs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved problems, improved operations and provided exceptional service.

IT Support

Ideapa.id
09.2019 - 02.2020
  • Enabled timely and accurate communication between pharmacy staff and IT support teams, serving as a liaison to bridge gaps in understanding and ensure smooth system operation.
  • Reduced response time for IT support requests through effective communication and escalation procedures.
  • Coordinated IT support services to resolve technical issues quickly, minimizing downtime for staff members.
  • Monitored and analyzed website performance, providing recommendations to improve organic traffic growth.
  • Analyzed SEO outreach goals and presented findings to marketing director.

Education

Bachelor of Information Technology (S. Kom) - Information Technology

Swiss German University, Tangerang, Indonesia
08.2018 - 10.2024
  • Double Degree Program: Bachelor of Engineering (B. Eng) - Fachhochschule Südwestfalen - Germany

High School Diploma -

SMA 1 Rangkasbitung, Lebak, Indonesia
08.2015 - 05.2018

Skills

Friendly, positive attitude

Software

Python

Java

Linux

Windows

IOS

Certification

Ethical Hacking Essential by EC-Council

Timeline

IT Support and Operation - Herr Von Myra Brotmanufaktur
03.2023 - 08.2023

Ethical Hacking Essential by EC-Council

01-2023

Scrum Fundamental Certified

06-2020
IT Support - Ideapa.id
09.2019 - 02.2020
Swiss German University - Bachelor of Information Technology (S. Kom), Information Technology
08.2018 - 10.2024
SMA 1 Rangkasbitung - High School Diploma,
08.2015 - 05.2018
Giuseppe Roberto Prakasa Prijatna