Python
Giuseppe Roberto Prakasa Prijatna
Tangerang,BT
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
1
1
years of professional experience
2
2
Certifications
9
9
years of post-secondary education
Work History
IT Support and Operation
Herr Von Myra Brotmanufaktur
03.2023 - 08.2023
- Collaborated with IT support to resolve technical issues quickly, minimizing downtime for employees.
- Contributed to higher office efficiency by troubleshooting technical issues with equipment and liaising with IT support when necessary.
- Collaborated with cross-functional teams such as IT support or merchandising specialists to troubleshoot technical issues or optimize product offerings continuously.
- Monitored POS system functionality, reporting any issues to IT support for timely maintenance or repairs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved problems, improved operations and provided exceptional service.
IT Support
Ideapa.id
09.2019 - 02.2020
- Enabled timely and accurate communication between pharmacy staff and IT support teams, serving as a liaison to bridge gaps in understanding and ensure smooth system operation.
- Reduced response time for IT support requests through effective communication and escalation procedures.
- Coordinated IT support services to resolve technical issues quickly, minimizing downtime for staff members.
- Monitored and analyzed website performance, providing recommendations to improve organic traffic growth.
- Analyzed SEO outreach goals and presented findings to marketing director.
Education
Bachelor of Information Technology (S. Kom) - Information Technology
08.2018 - 10.2024
- Double Degree Program: Bachelor of Engineering (B. Eng) - Fachhochschule Südwestfalen - Germany
High School Diploma -
08.2015 - 05.2018
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Problem-solving
Programming
Linux Ubuntu
Windows
IOS
Software
Java
Linux
Windows
IOS
Certification
Ethical Hacking Essential by EC-Council
Timeline
IT Support and Operation - Herr Von Myra Brotmanufaktur
03.2023 - 08.2023
Ethical Hacking Essential by EC-Council
01-2023
Scrum Fundamental Certified
06-2020
IT Support - Ideapa.id
09.2019 - 02.2020
Swiss German University - Bachelor of Information Technology (S. Kom), Information Technology
08.2018 - 10.2024
SMA 1 Rangkasbitung - High School Diploma,
08.2015 - 05.2018