GLENN ABDILLAH G. WIBISONO

• Experienced in handling corporate and B2B clients by managing their transportation and accommodation reservations and bookings efficiently.
• Skilled in making bookings and reservations using Global Distribution Systems (GDS), airline web-based reservation platforms, and hotel web-based booking systems.
• Proficient in issuing, reissuing, and refunding tickets, as well as processing invoices accurately and efficiently.
• Provided online customer support for travel-related inquiries, including bookings, cancellations, modifications, and additional services.
• Handling customer complaints and resolve issues promptly through online channel.
• Assisted clients with flight changes and cancellations to minimize travel disruptions.

• Led and coordinated team members to effectively execute programs and organizational initiatives.
• Fostered and maintained strong partnerships with other organizations to support collaborative efforts.
• Developed, managed, and monitored tourism-related work programs aligned with strategic goals.
• Served as a liaison between internal teams and external stakeholders, including potential partners and sponsors.
• Organized and facilitated regular meetings, prepared progress reports, and conducted evaluations to track program performance.
• Oversaw budgeting processes and produced timely, accurate financial reports.
• Contributed significantly to the successful fulfillment of the organization’s vision and mission.

Key Accomplishments:

• Successfully organized and executed key events such as:
  World Tourism Day & Bazaar
  HIMAPAR Berbagi (Community Charity Initiative)
  HIMAPAR X JAFRA (Collaborative Event)
  Community Service Program in Kalikidang Village

• Coordinated with team members to ensure seamless collaboration and project execution.
• Acted as a liaison between internal departments and external stakeholders to facilitate effective communication and cooperation.
• Managed event logistics and technical requirements, ensuring all operational elements were delivered on time and within scope.

Key Accomplishments:

• Successfully facilitated a collaboration between the UNAS Tourism Study Program and the Management of Setu Babakan for Pekan Lebaran Ketupat at the Village Area Management Unit Setu.
• Successfully organized the Peace Exhibition: "Building World Peace – Message of the Children," contributing to the promotion of cultural understanding and global harmony.