Glenn Thenu
Bekasi,JB
Summary
Enthusiastic and performance-driven IT Support and programming with 20+ years of experienced as Supervisor, leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
IT Support Supervisor
PT Pura Barutama
Jakarta
4 2020 - 2 2024
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks
- Implementing system information for Jakarta and West Java branch office
- Software and hardware Installation, maintenance, and troubleshooting
- Ensure security of HRIS internal network
- Ensure all system and program can work properly including updating program
- To protect and maintain confidential data of HRIS system
- To supervise in program development for Jakarta and West Java BO
- Manage IT support budget and resources
- To make timely report for IT matters
- Coached newly hired IT staff on advanced technical procedures
- Coordinate with vendors and service providers as needed.
Support Engineer
PT InfoConnect Solusi Indonesia
Jakarta
10.2018 - 07.2019
- Developing Documents management system (Docuflo)
- Performs testing of for Docuflo and trains users/clients on using system
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Constructs and maintains up-to-date problem database to ensure proper maintenance.
- Implemented technical solutions to solve customer issues and increase satisfaction
- Documented technical issues and solutions to enable tracking history and maintain accurate logs
- Maintained high levels of customer satisfaction, even during peak times or high-volume ticket periods
IT Supervisor
PT Cipta Retail Prakarsa (The Goods Dept)
Jakarta
02.2016 - 10.2018
- Responsible to director, investor and management related to daily activity of operational system for F&B Department
- Lead, manage and direct team to support all aspects of IT Support Service
- Working closely with Operational Department
- POS System Installation, configuration, develop, maintenance and create back-ups database
- Ready for stand by 24 hours handling POS system troubleshooting for any outlets of F&B dept
- In Jakarta and Bali
- Troubleshoots all system-related ID and password administration, system and network access, printing problems, CCTV, Fingerprints, and general assistance with variety of software and hardware related issues.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
Software Engineer
PT NH Korindo Securities Indonesia
Jakarta
04.2014 - 02.2016
- Maintained existing software systems by identifying and correcting software defects.
- Develop and direct software system testing and validation procedures, programming, and documentation
- Improving system quality by identifying issues and common patterns and developing standard operating procedures.
- Developed scalable and maintainable code, ensuring long-term stability of the software.
IT Network Security
PT Piranti Data Infosys
Jakarta
05.2012 - 04.2014
- Responsible for research, develop, analyze, installation, and maintenance of networking and security system such as CCTV, Fingerprint, Access Control, Hand key, IP PBX, IP Phone, PABX, etc
- Configuration of routing and switching equipment
- Established effective communication channels between IT departments, ensuring seamless coordination of projects that spanned multiple functional areas within organization
IT Supervisor
PT Sumber Mentari Erajaya
Jakarta
02.2008 - 04.2012
- Responsible for supervising all technical engineer, designing, developing, and testing computer hardware
- Supervise, support and maintaining all hardware, software, network, and performance IT in order to get smooth operation.
- Installed, configured, tested and maintained operating systems, application software, and system management tools
Analog and Digital Engineer
PT MG Electronic
Jakarta
11.2000 - 02.2008
- Perform production testing of modules, subassemblies and PCBs
- Light troubleshooting down to module level and repairs.
- Improved team productivity by providing technical guidance and mentoring junior engineers.
Education
Bachelor's degree - Computer Engineering
National Institute of Science And Technology, Jakarta
Jakarta, JK 01.1996 - 04.2000
Skills
Networking and infrastucture
Creativity
Ability to work independently
Teamwork
Communication
Time management
Leadership
Problem solving
Video Editing
Document Management System (Docuflo)
POS Retail System
ERP Software
Android Studio
Programming (Java, JavaScript, HTML, PHP, SQL server, C#, ASPnet, VB Net & VB6)
Security system (CCTV, Fingerprint, door access system)
Traininghistory
- DevCoach 157 : Back-End - Design with Clean Architecture, Dicoding, 2024
- Android Programming, Haltev IT Learning Center, 2019, 2020
- CPP Programming Course, Binus Center, 2016
Activities
Managing Family Instagram and Tik Tok Affiliates which focus in Home Furnishings, thens.home, thens.home
Portfolio
Google Play Application, CamScanner
Timeline
Support Engineer
PT InfoConnect Solusi Indonesia
10.2018 - 07.2019
IT Supervisor
PT Cipta Retail Prakarsa (The Goods Dept)
02.2016 - 10.2018
Software Engineer
PT NH Korindo Securities Indonesia
04.2014 - 02.2016
IT Network Security
PT Piranti Data Infosys
05.2012 - 04.2014
IT Supervisor
PT Sumber Mentari Erajaya
02.2008 - 04.2012
Analog and Digital Engineer
PT MG Electronic
11.2000 - 02.2008
Bachelor's degree - Computer Engineering
National Institute of Science And Technology, Jakarta
01.1996 - 04.2000
IT Support Supervisor
PT Pura Barutama
4 2020 - 2 2024
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