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Gobin Andika
Business Solutions Section Head
Jakarta
Summary
Dynamic leader with a proven track record at PT. Sayap Mas Utama, enhancing employee engagement and optimizing workflows for efficiency. Expert in team management and analytical skills, I spearheaded initiatives that fostered inter-departmental collaboration and significantly improved client satisfaction. Committed to continual improvement and effective communication, I excel in driving teams towards achieving strategic objectives.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Business Solutions Section Head
PT. Sayap Mas Utama
10.2023 - Current
- Established effective communication channels between departments, promoting collaboration and information sharing.
- Optimized workflow processes for increased efficiency, resulting in reduced turnaround times for deliverables.
- Enhanced team productivity by providing ongoing coaching and professional development opportunities.
Senior Business Solutions
PT. Sayap Mas Utama
03.2021 - 09.2022
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
Business Solutions
PT. Sayap Mas Utama
07.2019 - 03.2021
- Provided Human Resource with effective business solutions and recommendations.
- Enhanced customer satisfaction by providing efficient and tailored business solutions.
- Identified potential clients and presented business solutions to meet unique challenges.
- Enhanced client satisfaction by providing customized business solutions and strategic planning services.
- Collaborated with cross-functional teams to design effective business solutions for diverse industries.
Quality Assurance
PT. Sayap Mas Utama
05.2019 - 07.2019
- Create robust quality assurance procedures.
IT Helpdesk
PT. Sayap Mas Utama
05.2017 - 04.2019
- Developed comprehensive knowledge base articles, enabling users to resolve issues independently and reducing helpdesk workload.
- Ensured data security by adhering to company policies regarding password resets, account access requests, and software installations.
- Trained new helpdesk staff on company policies, procedures, and best practices for efficient onboarding and integration into the team.
- Implemented remote desktop tools, allowing faster troubleshooting and resolution of user issues.
- Facilitated regular helpdesk team meetings to discuss ongoing issues, share best practices, and improve overall performance.
Education
S. Kom - Information System
Bina Nusantara University
Jakarta, Indonesia 04.2001 -
Skills
Team management
Software
PostgreeSQL
Microsoft Office
SAP
Jira
ZOHO
Certification
Coaching And Mentoring Skills
Timeline
Coaching And Mentoring Skills
10-2024
Business Solutions Section Head
PT. Sayap Mas Utama
10.2023 - Current
Leadership Academy
10-2022
Problem Solving, Effective Communication and Leading the Team
05-2022
Senior Business Solutions
PT. Sayap Mas Utama
03.2021 - 09.2022
Business Solutions
PT. Sayap Mas Utama
07.2019 - 03.2021
Quality Assurance
PT. Sayap Mas Utama
05.2019 - 07.2019
IT Helpdesk
PT. Sayap Mas Utama
05.2017 - 04.2019
S. Kom - Information System
Bina Nusantara University
04.2001 -
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