Grace Barr
London
Summary
Hospitality has taught me the dynamic nature of customer service, how to enhance every customers experience ensuring a friendly, positive and smooth service. It has also taught me the importance of team collaboration and a friendly workplace. Having dedication, organisation and positivity is at the core of my work ethos.
Overview
2
2
years of professional experience
Work History
Bar Staff Member
The White Horse Richmond
Richmond Upon Thames
01.2024 - 11.2024
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Assisted with inventory management by tracking stock levels of liquor, beer, wine and other supplies.
- Poured wine, beer and cocktails for patrons.
- Greeted guests with friendliness and professionalism.
- Collaborated with team members during shift changes to ensure smooth transition of duties.
- Communicated effectively with kitchen staff regarding orders placed by guests.
- Maintained a clean, organized work area at all times.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Waitress
Farm Girl
South Kensington
11.2022 - 06.2023
- Assisted other wait staff members in times of heavy customer traffic.
- Stocked service areas with supplies during slow periods.
- Trained new employees to perform duties.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Developed positive relationships with regular customers through friendly conversation.
Education
A-Levels -
Harrodian School
Barns Skills
- Point of sale systems
- Customer service
- Team collaboration
- Communication skills
- Conflict resolution
- Attention to detail
- Organizational skills
- Adaptability
- Team player attitude
- Cash handling expertise
Timeline
Bar Staff Member
The White Horse Richmond
01.2024 - 11.2024
Waitress
Farm Girl
11.2022 - 06.2023
A-Levels -
Harrodian School