Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Grahadi Pandu Mughny

Grahadi Pandu Mughny

Ecommerce Specialist, Visual Merchandiser And Data Specialist
Tangerang City

Summary

Proactive and goal-oriented professional with exceptional time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Strong commitment to leveraging these qualities to drive team success and contribute to the growth of the organization.

Overview

9
9
years of professional experience
1
1
Language

Work History

E-Commerce Executive

PT. ARUNA JAYA NUSWANTARA
02.2022 - 02.2025
  • Negotiate and find new potential buyer for B2B e-commerce platform.
  • Stock Management, trade management, sales management, and market analysis.
  • Set promo campaign for e-commerce activity at Marketplace or Website.
  • Streamlined order fulfillment processes, reducing shipping times and increasing customer satisfaction ratings.
  • Coordinator for replenishment and supply product to supplier.
  • Boosted online sales by implementing effective marketing strategies and optimizing product listings.
  • Analyzed e-commerce data to identify trends, making informed decisions for inventory management and pricing adjustments.
  • Managed multiple vendor relationships to maintain optimal stock levels and negotiate favorable terms for the company.
  • Monitored daily social media content implementation and consumer interaction to assess branding efforts.
  • Monitored online feedback provided by customers regarding services and products to identify points for improvement.
  • Collaborated with cross-functional teams to launch new products, ensuring high-quality listings and timely promotions.
  • Worked with third-party partners to coordinate website promotional activity.
  • Enhanced user experience with seamless website navigation, improving customer satisfaction and retention.
  • Monitored competitor activity to inform strategic planning efforts and capitalize on market opportunities.
  • Tested website changes to predict user capabilities for use in strategic planning and online marketing.
  • Managed customer feedback effectively by addressing concerns promptly and incorporating suggestions into future improvements.
  • Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
  • Created and maintained corporate website content with accurate prices, products and contact information.
  • Spearheaded loyalty rewards program initiatives that incentivized repeat customers; fostering brand loyalty and long-term growth.
  • Analyzed consumer demographics and weekly site metrics to correlate trends in sales and site visits.
  • Implemented tactical online marketing practices to target specific consumers and demographics.
  • Constructed new payment systems for online orders to optimize website shopping and boost sales.

Visual Merchandising Store

PT. DECATHLON SPORTS INDONESIA
01.2021 - 02.2022
  • Managed merchandising standards and maintained consistency across distribution channels.
  • Helped stores adapt spaces to accommodate merchandise within spatial constraints and inventory storage availability.
  • Increased sales revenue by strategically placing high-demand products in visually prominent areas.
  • Conducted regular assessments of store layout, making data-driven adjustments to optimize traffic flow and product visibility.
  • Enhanced store visual appeal by designing and implementing creative merchandising displays.
  • Created look and feel of visual merchandising publications to better target specific audiences.
  • Managed inventory levels for props and decorative elements, ensuring availability while staying within budget.
  • Coordinated with inventory team to highlight overstocked items through strategic placement, facilitating stock clearance.
  • Coordinated with purchasing teams to ensure timely delivery of merchandise needed for upcoming promotional events or seasonal changes.
  • Analyzed customer feedback and sales data to adjust visual merchandising strategies for optimal performance.
  • Trained new staff on visual merchandising standards and practices, ensuring consistency across all store locations.
  • Contributed to company growth through targeted visual merchandising efforts that aligned with overall business.
  • Developed seasonal visual merchandising plans to reflect current trends, leading to increased customer engagement.
  • Communicated visual merchandising information and standards via in-store training and regular meetings.
  • Analyzed customer feedback data to identify areas for improvement in the visual merchandising strategy, leading to higher satisfaction ratings.
  • Collaborated with cross-functional teams to execute seasonal promotions and marketing campaigns, driving customer engagement.
  • Fostered creative environment that encouraged team members to propose innovative display ideas, leading to unique store layouts.
  • Maximized floor space utilization by creating innovative layouts for merchandise placement that optimized the shopping experience.
  • Enhanced product visibility and attractiveness with innovative lighting techniques, drawing attention to key product lines.
  • Evaluated competitor strategies by conducting regular market research activities, informing future visual merchandising plans accordingly.
  • Enhanced store sales by creating visually appealing and strategically placed product displays.
  • Created visual displays to highlight new and featured products.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Developed merchandising strategy to efficiently move overstock.
  • Proposed new ideas and concepts to enhance merchandise displays.
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
  • Increased customer traffic through effective window displays that showcased new products and promotions.
  • Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
  • Analyzed sales data to identify trends and adjust visual merchandising plans accordingly, maximizing revenue potential.
  • Implemented inventory control measures to reduce shrinkage rates while maintaining attractive product displays.
  • Evaluated store performance and made recommendations for changes to optimize sales.
  • Developed signage system that simplified navigation, improving overall shopping experience for customers.
  • Increased sales through strategic placement of high-margin products at eye level and in high-traffic areas.
  • Analyzed customer feedback and shopper trends to inform display designs.
  • Developed visual merchandising plans and strategies to promote store offerings.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Developed themes, props and lighting for merchandise displays.
  • Monitored store traffic and customer engagement to determine display effectiveness.

E-Commerce Leader

PT. DECATHLON SPORTS INDONESIA
01.2020 - 12.2020
  • Manage all E-Commerce activities such as monitoring in taking and checking goods before delivery by couriers and at the same time serving customers via chat and telephone (Customer Service).
  • Trained and supervised e-commerce team members, resulting in increased productivity and improved performance.
  • Managed relationships with third-party vendors, ensuring timely delivery of products and services while maintaining costefficiency.
  • Monitored website analytics regularly, identifying trends and making data-driven decisions for optimization efforts.
  • Evaluated customer feedback regularly, identifying areas of opportunity or concern for prompt resolution and continuous improvement efforts.
  • Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
  • Tracked consumer behavior, content management, and weight of purchase to develop robust customer acquisition and retention programs.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Trained newly hired sales team in upselling techniques.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Mentored new sales associates to contribute to store's positive culture.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.

CIS Apps Developer Manager

PT. DECATHLON SPORTS INDONESIA
01.2020 - 06.2020
  • Develop the Cube In Store application, help make repairs and make problem reports on the CIS application and do BETA testing.
  • Participated in regular team meetings, sharing insights from testing activities and collaborating on action plans for improvements.
  • Kept accurate records of bug reports, test results, and other relevant documentation for easy reference during project lifecycle.
  • Supported developers in pinpointing root causes for identified issues, leading to quicker resolutions and more stable software releases.
  • Improved overall user experience by providing detailed feedback on usability and functionality issues.
  • Enhanced software quality by identifying and reporting bugs through thorough testing procedures.
  • Contributed to increased customer satisfaction ratings by ensuring a high level of product performance and reliability.
  • Aided in the development of new product features with comprehensive suggestions and ideas.
  • Developed strong working relationships with peers across departments, fostering a positive environment conducive to collaboration and innovation.
  • Conducted regression testing after each update to verify that previously reported issues were resolved effectively.
  • Provided training sessions for junior testers on best practice methodologies and tools used within the organization.
  • Reviewed, evaluated, and identified requirements for testability.
  • Documented testing procedures for developers and future testing use.
  • Kept scripts and test cases updated with current requirements.
  • Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
  • Completed in-depth usability testing on Windows, Android and iOS mobile devices.

Loyalty Program Administration and Data Collection

PT. DECATHLON SPORTS INDONESIA
01.2019 - 12.2019
  • Serve and ensure customers get all the benefits of the Membership program.
  • Participated in ongoing training sessions to expand skillset and stay current with industry best practices for retail data collection techniques.
  • Promoted customer satisfaction by addressing concerns during data collection activities, maintaining professionalism at all times.
  • Exhibited excellent attention to detail when recording product information, minimizing errors and ensuring accurate reporting.
  • Provided valuable insights into consumer behavior patterns through meticulous observation of shopper interactions with products instore.
  • Ensured timely completion of assignments by managing schedules effectively and prioritizing tasks based on project deadlines.
  • Maintained strong relationships with store personnel, fostering a positive working environment during data collection visits.
  • Improved inventory management through consistent tracking and documentation of products on shelves.
  • Collaborated with team members to ensure comprehensive coverage of assigned retail locations, capturing all relevant data points.
  • Increased workflow efficiency by utilizing advanced technology tools for faster data collection and analysis.
  • Assisted in reducing stock discrepancies by conducting thorough audits of merchandise and updating records accordingly.
  • Contributed to sales growth by identifying trends from collected data and suggesting improvements in store layout or merchandising strategies.
  • Streamlined data collection processes, resulting in increased efficiency and better decision-making for store managers.
  • Exceeded project expectations by consistently delivering high-quality, accurate data within tight deadlines.
  • Enhanced retail data accuracy by diligently collecting and entering product information into the system.
  • Conducted surveys and documented all responses.
  • Gathered and submitted observational information in addition to required data points.
  • Processed and scanned files into electronic databases.

Scuba Diving Sport Leader

PT. DECATHLON SPORTS INDONESIA
12.2018 - 12.2019
  • Established strong customer relationships through excellent communication and attentive service.
  • Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Conducted market research to inform product development decisions.
  • Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and become excellent customer service.
  • Implemented business strategies and increasing revenue.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Made creation merchandise displays to catch attention of store customers.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
  • Reduced stock discrepancies with meticulous record-keeping and timely communication with cross-functional teams.
  • Enhanced inventory accuracy by conducting regular stock audits and updating records accordingly.
  • Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
  • Handled stock return claims from customers promptly and professionally, maintaining positive relationships while minimizing financial impact on the company.
  • Developed optimal replenishment strategies based on historical sales trends and anticipated demand fluctuations due to seasonal factors or promotional activities.
  • Collaborated with purchasing department to ensure timely delivery of products and adequate stock levels.
  • Conducted regular reviews of slow-moving or obsolete items, recommending appropriate action such as clearance sales or disposal options.
  • Reduced instances of stock shortages by maintaining close communication with suppliers and closely monitoring demand trends.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Answered customer questions and provided detailed product information.
  • Greeted customers and directed to requested products.
  • Recorded daily activities for inventory control.
  • Maintained tidy and clean selling areas to promote optimal productivity and safety standards.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
  • Developed innovative approaches to store layout to optimize customer flow and optimize sales potential.
  • Analyzed sales data to identify trends and adjust visual merchandising plans accordingly, maximizing revenue potential.
  • Implemented inventory control measures to reduce shrinkage rates while maintaining attractive product displays.
  • Improved customer satisfaction by providing personalized styling advice and product recommendations.
  • Increased sales through strategic placement of high-margin products at eye level and in high-traffic areas.
  • Analyzed customer feedback and shopper trends to inform display designs.

Credit Marketing Head

PT. CENTRAL SANTOSA FINANCE
03.2018 - 10.2018
  • Led a team of marketing professionals for successful product launches and promotions.
  • Established strong relationships with Dealers owner to elevate brand reputation.
  • Implemented data-driven decision-making processes to guide innovative marketing strategies.
  • Mentored junior staff members, providing guidance in professional development and fostering a collaborative team environment within the department.
  • Analyzed competitive landscape, identifying potential threats and opportunities for strategic positioning in the marketplace.
  • Increased brand awareness by developing and implementing strategic marketing campaigns.
  • Enhanced customer engagement with targeted social media strategies and content creation.
  • Launched marketing activities for new product lines and market penetration.
  • Planned and executed events and marketing programs to increase qualified leads.
  • Planned and executed marketing campaigns to target groups, areas and wider community.
  • Completed and submitted monthly and yearly reports to support executive decision making.
  • Developed new branding strategies and marketing collateral to foster business development and achieve revenue targets.
  • Onboarded new customers efficiently by developing database listings, uploading information, and defining related lists.
  • Consulted with product development teams to enhance products based on customer interest data.
  • Conducted market research to identify new opportunities and target markets.
  • Developed creative presentations, trend reports, kitted assets, and product data sheets.

Surveyor and Data Analyst

PT. GEOSAGARA TRIPTAYASA
03.2016 - 02.2018
  • Deploy an Instrument and Installation Acoustic Wave and Current Meter.
  • Assisted in training new team members on surveying techniques, fostering a supportive work environment for continued growth.
  • Created visual presentations of topographical characteristics using QGIS and ArcGIS.
  • Coordinated survey crew activities and oversaw field operations.
  • Enhanced project accuracy by utilizing advanced surveying equipment and software for precise measurements.
  • Conducted topographic surveys to support land development projects, resulting in successful completion within deadlines.
  • Utilized GPS technology for efficient data collection, expediting the completion of fieldwork assignments.
  • Assessed individual survey project needs and planned workflows.
  • Reduced costly errors by meticulously reviewing survey data and ensuring proper documentation.
  • Collaborated with engineers, architects, and construction professionals to ensure accurate information was incorporated into designs.
  • Reported on lakes, ponds, rivers and streams to identify navigable channels and recommend construction of piers, bridges and other structures.
  • Gathered, organized and modeled data for reports and presentations.
  • Contributed to environmental conservation efforts by accurately mapping natural habitats and assessing potential impacts of construction.
  • Applied training and mathematical abilities to calculate heights, depths and relative positions of terrain.
  • Followed local, regional and national surveying guidelines.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Utilized data visualization tools to effectively communicate business insights.
  • Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
  • Streamlined data access for remote teams by implementing cloud-based data management solutions.
  • Optimized data collection methods to enhance quality and volume of data captured for analysis.
  • Created data models to support decision-making processes.

Education

Bachelor of Science - Oceanography

Institut Teknologi Bandung
Bandung, Indonesia
04.2001 -

Skills

E-commerce management

Interests

Music

Read

Sports

Timeline

E-Commerce Executive

PT. ARUNA JAYA NUSWANTARA
02.2022 - 02.2025

Visual Merchandising Store

PT. DECATHLON SPORTS INDONESIA
01.2021 - 02.2022

E-Commerce Leader

PT. DECATHLON SPORTS INDONESIA
01.2020 - 12.2020

CIS Apps Developer Manager

PT. DECATHLON SPORTS INDONESIA
01.2020 - 06.2020

Loyalty Program Administration and Data Collection

PT. DECATHLON SPORTS INDONESIA
01.2019 - 12.2019

Scuba Diving Sport Leader

PT. DECATHLON SPORTS INDONESIA
12.2018 - 12.2019

Credit Marketing Head

PT. CENTRAL SANTOSA FINANCE
03.2018 - 10.2018

Surveyor and Data Analyst

PT. GEOSAGARA TRIPTAYASA
03.2016 - 02.2018

Bachelor of Science - Oceanography

Institut Teknologi Bandung
04.2001 -

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Grahadi Pandu MughnyEcommerce Specialist, Visual Merchandiser And Data Specialist