Guadalupe Oblea
Pocatello
Summary
Assistant Store Manager experienced in staff management, sales enhancement, and bilingual customer service. Expertise in inventory control and cash handling, with ability to multitask in high-pressure environments. Enhanced store operations efficiency and improved team productivity, contributing to increased customer satisfaction.
Overview
1
1
Language
5
5
years of post-secondary education
9
9
years of professional experience
Work History
Assistant Manager
Shoe Station
Pocatello
11.2020 - Current
- Trained new employees on customer service standards and sales techniques.
- Assisted in managing daily store operations and staff scheduling.
- Cash Handling for store operation.
- Developed visual merchandising displays to enhance customer engagement.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Maintained up-to-date knowledge of company products and services.
- Coordinated inventory management and restocking procedures for merchandise.
- Assisted customers in both English and Spanish to resolve inquiries effectively.
Server
MacKenzie River Pizza, Grill & Pub
Pocatello
07.2017 - 12.2020
- Provided exceptional customer service in a fast-paced dining environment.
- Managed multiple tables efficiently during peak service hours.
- Collaborated with kitchen staff to ensure timely food delivery.
Education
Bachelor of Science - Communication Sciences
Idaho State University
Pocatello, ID 08.2015 - 05.2020
Skills
- Store operations
- Cash handling
- Inventory management
- Sales reporting
- Employee training
- Employee supervision
- Rewards program oversight
- Policy enforcement
- Customer service and satisfaction
- Problem-solving
- Verbal and written communication
- Bilingual communication-Spanish
Languages
Spanish
Native/ Bilingual
Volunteer Activity and Community Involvement
- Personal Care Aid- weekly help for rides, shopping, and house work
- March and June 2017- Volunteer work in Tijuana, Mexico
- Maintenance help at Edson Fichter Nature area
References
References available upon request.
Timeline
Assistant Manager
Shoe Station
11.2020 - Current
Server
MacKenzie River Pizza, Grill & Pub
07.2017 - 12.2020
Bachelor of Science - Communication Sciences
Idaho State University
08.2015 - 05.2020