Gunaldi Eka Putra, S.Kom

Job responsibility:

• Guided organizational technology strategy and roadmaps.
• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
• Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
• Oversaw daily performance of computer systems and immediately responded to system, internet, email, and any other related IT issues to keep network up and running.
• Created and terminated user's accounts from start to finish in business applications.
• Demonstrated familiarity with latest hardware, software and networking technology.
• Managed network and system performance, conducting troubleshooting, security patching and maintenance.
• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
• Partnered with project team members to identify and quickly address problems.
• Built, repaired and installed computer-related hardware based on deployment procedures.
• Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.

• Guided organizational technology strategy and roadmaps.
• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
• Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
• Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
• Mapping all the IT equipment, network infrastructure and any others related with IT.
• Setup Company’s email under @blueeyesbali.com

• Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
• Maintained office PCs, networks and mobile devices.
• Patiently walked individuals through basic troubleshooting tasks.
• Imaged and prepared new computers for integration into company networks and systems.
• Implemented internal quality standards to secure electronic records integrity.
• Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
• Monitored systems in operation and quickly troubleshot errors.
• Set up PCs, projectors and microphones for use in video conferencing rooms.
• Served as backup for staff members, responding to system failure and maintenance emergencies.
• Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
• Performed troubleshooting to correct computer hardware and software malfunctions.
• Recommended new and replacement hardware and software purchases.
• Website maintenance.

• Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
• Improved performance, hiring practices and management systems to facilitate success of client's organization.
• Collaborated with teams to define, strategize and implement marketing and web strategies.
• Maintained office PCs, networks and mobile devices.
• Implemented internal quality standards to secure electronic records integrity.
• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
• Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
• Supported clients with business analysis, documentation and data modeling.
• Configured systems according to prescribed software and hardware frameworks.
• Linked computers to network and peripheral equipment.
• Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
• Recommended new and replacement hardware and software purchases.
• Renegotiated outsourcing contracts to save considerable costs.
• Set up and maintained user accounts and client access.

• Developed team communications and information for meetings.
• Used Microsoft Word and other software tools to create documents and other communications.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Maintained excellent attendance record, consistently arriving to work on time.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Conducted research, gathered information from multiple sources and presented results.
• Carried out day-to-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Resolved problems, improved operations and provided exceptional service.
• Identified issues, analyzed information and provided solutions to problems.
• Onboarded new temps by entering employee information into systems.

• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Carried out day-to-day duties accurately and efficiently.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Drove operational improvements which resulted in savings and improved profit margins.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Collaborated with team members to achieve target results.
• Created plans and communicated deadlines to complete projects on time.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Prepared variety of different written communications, reports and documents.

• Patched software and installed new versions to eliminate security problems and protect data.
• Configured hardware, devices and software to set up work stations for employees.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
• Patiently walked individuals through basic troubleshooting tasks.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Suggested software and hardware modifications to reduce lag time and improve overall speed.
• Performed server backups and changed and replaced backup hard drive daily.
• Monitored systems in operation and quickly troubleshot errors.
• Rolled out software updates and applied server patches to thwart threats from penetrating networks.
• Translated complex technical issues into digestible language for non-technical users.
• Configured hardware and granted system permissions to new employees.
• Documented support interactions for future reference.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Researched product and issue resolution tactics to address customer concerns.

• Patched software and installed new versions to eliminate security problems and protect data.
• Configured hardware, devices and software to set up work stations for employees.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Patiently walked individuals through basic troubleshooting tasks.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Monitored systems in operation and quickly troubleshot errors.
• Researched product and issue resolution tactics to address customer concerns.

• Developed and tested new product offerings prior to release to assist development team in bug identification.
• Created help desk tickets, troubleshot and resolved desktop issues.
• Offered new customers training to reduce frustration and improve customer satisfaction.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
• Updated software to safeguard against security flaws.
• Managed backup and recovery of data assets to safeguard system availability.
• Delivered onsite technical support for client.
• Assigned system permissions and set up computers to assist with onboarding new employees
• Determined hardware and network system issues using proactive troubleshooting techniques.
• Monitored systems in operation and quickly troubleshot errors.
• Configured hardware and granted system permissions to new employees.
• Documented support interactions for future reference.

• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Served as primary point of contact for support relating to owned solutions and products.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Performed root cause analysis of reported issues to enact corrections.
• Documented faults and bugs for referral to development staff for use in updates.
• Updated and maintained current customer support database.
• Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
• Delivered Tier-3 support and SME input to internal and external customers.
• Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
• Maintained response times to support business continuity.