Gunawan Wibisono

• Leading daily management meeting with management team to review and see the daily result as well as giving the direction.
• Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
• Spearheaded overhaul of company best practices, leading to significantly increased occupancy and customer satisfaction
• Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
• Led company to successful product launch and growth by developing initial product road map and go-to-market strategy
• Enhanced and redefined organizational structure to maintain company's competitive edge across territories
• Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee
• Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 7 -member management team with related direct reports.
• Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly
• Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
• Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency
• Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
• Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies
• Promoted hotel brand by incorporating new social media marketing program, and developing the market segmentation resulting in increase in new business :

2017 VS 2018 increased 32,81%

2018 VS 2019 decreased -0,53%

2019 VS 2020 decreased -5,87%

2020 VS 2021 increased 27,55%

• Created, prepared and delivered reports to various departments.
• Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
• Prepared agendas and took notes at meetings to archive proceedings.
• Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
• Delivered performance reviews, recommending additional training or advancements.

• Created, prepared and delivered reports to various departments.
• Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
• Prepared agendas and took notes at meetings to archive proceedings.
• Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
• Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.

• Created, prepared and delivered reports to various departments.
• Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
• Prepared agendas and took notes at meetings to archive proceedings.
• Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
• Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
• Prepared reports to assist business leaders with key decision making and strategic operational planning.
• Assisted HR manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

• Created, prepared and delivered reports to various departments.
• Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
• Prepared agendas and took notes at meetings to archive proceedings.
• Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
• Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.

• Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
• Prepared agendas and took notes at meetings to archive proceedings.
• Created, prepared and delivered reports to various departments.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Strengthened operational efficiency to remain cost-effective while maintaining quality service.
• Reviewed sales and gross profit report to assess company efficiency.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Strengthened operational efficiency to remain cost-effective while maintaining quality service.
• Reviewed sales and gross profit report to assess company efficiency.
• Monitored security to protect employees, customers and property.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

• Implemented new training programs for administrative personnel on office operations and latest technologies.
• Acted as point of contact for vendor collaboration for contracted services.
• Encouraged and mentored employees to boost performance and remove process inefficiencies.
• Enhanced revenue and gross profits by eliminating waste and maximizing customer satisfaction.
• Protected staff and customers and minimized legal issues by quickly resolving safety issues.
• Served as floating manager-on-duty, MOD, to cover shift shortage.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Strengthened operational efficiency to remain cost-effective while maintaining quality service.
• Reviewed sales and gross profit report to assess company efficiency.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Established objectives to offer team members clear roadmap to help company achieve overall goals.

• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
• Responded to inquiries from callers seeking information.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Decreased customer hold times by updating office phone call and messaging procedures.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Interacted with customers by phone, email or in-person to provide information.