HADI KURNIAWAN
IT Help Desk Support
South Tangerang
Summary
Friendly Help Desk Technician with 2 years quickly and effectively resolving customers' technical issues. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
IT Help Desk
Kospin Sumber Rizki Utama
South Tangerang
08.2020 - Current
- Understand and master the basics of computers and networks.
- Installed, modified and repaired software to resolve technical issues.
- Provided basic end-user troubleshooting and desktop support.
- Patched software and installed new versions to eliminate security problems and protect data.
- Ensure all applications can be used and run smoothly on the user's device.
- Configured hardware, devices and software to set up work stations for employees.
Customer Service
Kospin Sumber Rizki Utama
South Tangerang
01.2019 - 08.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Credit Admin
Kospin Sumber Rizki Utama
South Tangerang
02.2018 - 01.2019
- Provide submission documents for members
- Check the completeness of documents and make an inventory of members data
- Make reports in accordance with applicable regulations in the company
- Carry out credit administration activities and coordinate with branches
- Store and ensure all documents are safe and tidy.
Customer Service
Gramedia
South Tangerang
08.2016 - 06.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Stationary Store Associate
Gramedia
South Tangerang
07.2015 - 08.2016
- Display goods or products well
- Entering the shelf code of goods so that it is easy to find on the info computer
- Make a return of the item
- Make a purchase of an empty item
- Serve customers well
Education
Bachelor of Management Studies - Human Resources Management
University of Pamulang
South Tangerang, Indonesia 08.2015 - 12.2019
Skills
Helpdesk support
undefinedHobbies
I like learning new skills and recently I have been interested in exploring different languages as they help me explore new cultures around the world. Along with this, I also like technology, watch movies and listening music.
Timeline
IT Help Desk
Kospin Sumber Rizki Utama
08.2020 - Current
Customer Service
Kospin Sumber Rizki Utama
01.2019 - 08.2020
Credit Admin
Kospin Sumber Rizki Utama
02.2018 - 01.2019
Customer Service
Gramedia
08.2016 - 06.2017
Bachelor of Management Studies - Human Resources Management
University of Pamulang
08.2015 - 12.2019
Stationary Store Associate
Gramedia
07.2015 - 08.2016
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