Hadley Gorringe
Oakley
Summary
Recognized for enhancing guest satisfaction and maintaining a professional demeanor. Skilled in automated telephone systems and adept at multitasking in high-pressure environments.
Experienced with managing guest interactions and front desk operations. Utilizes effective communication to address and resolve guest concerns promptly. Strong understanding of hospitality protocols and maintaining welcoming environment.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Best Western Plus Hotel
07.2023 - Current
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Cashier
Farmer's Corner Market
03.2022 - 04.2023
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
- Learned other teammates' work tasks to train as backup.
- Managed time to juggle multiple tasks simultaneously with ease.
Education
No Degree - Health Science
College of Southern Idaho
Burley, ID05-2025
High School Diploma -
Home Education
Oakley, ID02-2023
Skills
- Guest services
- Problem-solving skills
- Automated telephone systems
- Hospitality services
- Professional telephone demeanor
Timeline
Front Desk Agent
Best Western Plus Hotel
07.2023 - Current
Cashier
Farmer's Corner Market
03.2022 - 04.2023
No Degree - Health Science
College of Southern Idaho
High School Diploma -
Home Education
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