Hadley Tuel
Meridian
Summary
Dedicated client care professional adept at providing high-quality service in fast-paced environments. Experienced in implementing effective training programs and managing service operations. Strong communication and problem-solving skills contribute to efficient workflow and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Lead Client Service Representative
Woodington Veterinary Services
Eagle
08.2023 - Current
- Coordinated appointments and maintained accurate scheduling for veterinary services.
- Facilitated clear correspondence with doctors and technicians to streamline communication with clientele.
- Resolved complex customer issues through effective communication and problem-solving, assisting with inquiries, requests, or complaints via phone, email, text, or in-person.
- Cultivated strong customer relationships by delivering exceptional service to new and existing clients.
- Presented and explained fees, clearly clarifying invoices and company policies. Familiar with OSHA Training and Safety Guidelines.
- Trained new staff on client services protocols, company policies, payment services, and software programs.
- Learned new systems in a timely fashion and was able to proficiently train other team members.
- Trained and adapted to multiple practice management software systems.
- Oversaw inventory management for veterinary supplies and client products. Keeping diligent record of inventory and ordering in a timely fashion to ensure no lapse on products.
Bartender/ Server
Saint Lawrence Gridiron
Boise
05.2022 - 07.2023
- Developed innovative drink recipes for seasonal menus or special events.
- Adapted to frequent menu changes and quickly learned new recipes, ensuring delivery of high-quality beverages to each guest.
- Collaborated with a small bar team to maintain clear communication and effectively delegate tasks in a fast-paced environment.
- Supervised maintenance of bar equipment, including glassware, bar tools, ice machines, and dishwasher, to ensure optimal service conditions.
- Maintained accurate inventory records and ensured that all bar areas were properly stocked with necessary supplies.
- Collected and organized liquor orders for efficient bar service.
- Memorized menu to help diners make informed meal and beverage choices.
Server/ Expo
Taphouse LLC
Boise
01.2022 - 05.2022
Server/ Host/ Busser
10 Barrel Brewing Co.
Boise
09.2019 - 01.2022
- Greeted and accommodated guests, building positive experience from first interaction.
- Checked in with guests during meal service, replenishing drinks and addressing additional requests to enhance overall dining experience.
- Resolved customer complaints promptly, ensuring guest satisfaction and retention.
- Participated in training sessions and team meetings to improve service skills and team cohesion.
- Worked closely in a team setting, requiring thorough communication in a fast paced environment
Fresh Cut Clerk/ Produce Dept.
Albertsons
Boise
07.2019 - 09.2019
- Monitored and ensured compliance with health department regulations for safe preparation of fresh cut produce items.
- Adhered to all company policies regarding food safety practices when preparing or handling products.
- Maintained a clean and organized work area to uphold safety standards and facilitate efficient operations.
- Collaborated with produce department to create quality premade fruit and vegetable products that met customer expectations.
Courtesy Clerk
Albertsons
Nampa
04.2018 - 07.2019
- Packaged and delivered purchased items to customer vehicles, enhancing overall shopping experience.
- Streamlined customer checkout process by implementing efficient bagging techniques, minimizing wait times.
- Answered customer questions and directed patrons to appropriate store locations according to needs.
- Retrieved carts for customers from parking lots and storage areas.
- Stocked shelves with merchandise according to company guidelines.
- Arranged items on shelves and returned products to correct aisle locations.
- Ensured restrooms and stalls were clean and sanitary for customer use, enhancing store reputation.
- Performed routine cleaning tasks such as sweeping floors, washing windows, dusting shelves.
- Trained new clerks on store policies and customer service practices, ensuring consistent service quality.
Education
High School Diploma -
Skyview High School
Nampa, ID05-2019
Boise State University
Boise, IDSkills
- Customer Relationship Management
- Inventory Control
- Team training
- Workflow coordination
- Computer systems proficiency
- Adaptability
Timeline
Lead Client Service Representative
Woodington Veterinary Services
08.2023 - Current
Bartender/ Server
Saint Lawrence Gridiron
05.2022 - 07.2023
Server/ Expo
Taphouse LLC
01.2022 - 05.2022
Server/ Host/ Busser
10 Barrel Brewing Co.
09.2019 - 01.2022
Fresh Cut Clerk/ Produce Dept.
Albertsons
07.2019 - 09.2019
Courtesy Clerk
Albertsons
04.2018 - 07.2019
High School Diploma -
Skyview High School
Boise State University