Haidir Ridayatullah
Senior Service Engineer
Samarinda,KI
Summary
Accomplished Senior Service Engineer with a proven track record at PT. Sany Heave Industri Indonesia, enhancing equipment reliability and slashing service costs. Expert in maintenance planning and electrical troubleshooting, I excel in fostering team productivity and client satisfaction. My leadership in service optimization and commitment to continuous improvement stand out, embodying both technical prowess and collaborative problem-solving skills.
Overview
3
3
years of professional experience
Work History
Senior Service Engineer
PT. Sany Heave Industri Indonesia
Samarinda (Remote)
04.2024 - Current
- Optimized maintenance schedules, resulting in increased equipment reliability and reduced service costs.
- Managed multiple projects concurrently while adhering to strict deadlines, ensuring timely completion without sacrificing quality or client satisfaction.
- Devised strategies for minimizing disruptions during server migrations or network upgrades.
- Achieved customer satisfaction with timely resolution of technical issues and clear communication.
- Streamlined service processes for improved efficiency and reduced downtime in critical systems.
- Led training sessions for junior engineers, boosting their skills development and overall productivity.
Service Supervisor
PT.Pusaka Bumi Transportasi
Samarinda
05.2021 - 05.2024
- Fostered a culture of continuous improvement within the service team, encouraging open communication and collaborative problem-solving to overcome challenges.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Mentored junior staff members, fostering professional development and career growth opportunities within the company.
- Implemented quality control measures to ensure consistent levels of excellence across all aspects of service delivery.
Education
No Degree - Heave Equipment Engineering
SMK Kesatuan 2
Samarinda, Indonesia 04.2001 -
Skills
Repair expertise
Maintenance Scheduling
Maintenance Planning
System diagnostics
Cost Control
XIAN FC Transmission Ripair
Electrical Troubleshooting
Rebuilding experience
Languages
Indonesian
Native language
English
Intermediate
B1
Timeline
Senior Service Engineer
PT. Sany Heave Industri Indonesia
04.2024 - Current
Service Supervisor
PT.Pusaka Bumi Transportasi
05.2021 - 05.2024
No Degree - Heave Equipment Engineering
SMK Kesatuan 2
04.2001 -