Haidir Ridayatullah
Senior Service Engineer
Samarinda,KI
Summary
Accomplished Senior Service Engineer with a proven track record at PT. Sany Heave Industri Indonesia, enhancing equipment reliability and slashing service costs. Expert in maintenance planning and electrical troubleshooting, I excel in fostering team productivity and client satisfaction. My leadership in service optimization and commitment to continuous improvement stand out, embodying both technical prowess and collaborative problem-solving skills.
Overview
3
3
years of professional experience
Work History
Senior Service Engineer
PT. Sany Heave Industri Indonesia
04.2024 - Current
- Optimized maintenance schedules, resulting in increased equipment reliability and reduced service costs.
- Managed multiple projects concurrently while adhering to strict deadlines, ensuring timely completion without sacrificing quality or client satisfaction.
- Devised strategies for minimizing disruptions during server migrations or network upgrades.
- Achieved customer satisfaction with timely resolution of technical issues and clear communication.
- Streamlined service processes for improved efficiency and reduced downtime in critical systems.
- Led training sessions for junior engineers, boosting their skills development and overall productivity.
Service Supervisor
PT.Pusaka Bumi Transportasi
05.2021 - 05.2024
- Fostered a culture of continuous improvement within the service team, encouraging open communication and collaborative problem-solving to overcome challenges.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Mentored junior staff members, fostering professional development and career growth opportunities within the company.
- Implemented quality control measures to ensure consistent levels of excellence across all aspects of service delivery.
Education
No Degree - Heave Equipment Engineering
SMK Kesatuan 2
Samarinda, Indonesia 04.2001 -
Skills
Repair expertise
Languages
Indonesian
Native language
English
Intermediate
B1
Timeline
Senior Service Engineer
PT. Sany Heave Industri Indonesia
04.2024 - Current
Service Supervisor
PT.Pusaka Bumi Transportasi
05.2021 - 05.2024
No Degree - Heave Equipment Engineering
SMK Kesatuan 2
04.2001 -
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