Hailee Dueno
Boise,ID
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Accounting Assistant
SYRINGA PROPERTY MANAGEMENT
03.2024 - 12.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and handed out mail
- Scanned invoices into our accounting software
- Compiled and sent out financial packets to property owners
- Compiled bank statements monthly for each of the properties
- Contributed to Financial Statement Preparation
- Contacted vendors to gather information contributing to yearly budgets
- Managed and responded to correspondence and inquiries from customers and vendors.
- Managed filing system, entered data and completed other clerical tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Administrative Assistant
American Cleaning Service
02.2022 - 07.2023
- Ensured the smooth operation of the office
- Answered multi-line phone system, routed calls, delivered messages to staff and greeted visitors.
- handled a variety of administrative tasks
- Scheduled appointments
- Booked travel arrangements
- Managed calendars
- Assisted with the preparation of reports, presentations, and other documents as needed
- Maintained filing systems, managed office supplies, and ensured that the office was clean and organized at all times
Bank Teller
D.L. Evans Bank
07.2021 - 10.2021
- As a Bank Teller I was Responsible for serving customers by completing account transactions, providing account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits, selling cashier's checks, and traveler's checks
- I also answered questions in person or on telephone and referred customers to other bank services as necessary
- I Completed special requests by closing accounts, completing safe-deposit box procedures, and providing special statements, copies, and referrals
- I reconciled my cash drawer by proving cash transactions, counting and packaging currency and coins
- I maintained my supply of cash and currency and turned in excess cash and mutilated currency to vault teller, I also complied with bank operations and security procedures by participating in all dual-control functions, helping to audit other tellers' currency, and assisting in certification of proof
- I maintained customer information by asking for identification before releasing any account information
- As a teller I had to use my skills in customer service
- I needed to have a high attention to detail and use basic math skills
- I had to be able to effectively communicate with customers and coworkers
- I had to be able to effectively document my transactions, and I needed to be able to navigate the financial software that we used
- As a teller I was also tasked with taking phone calls and troubleshooting problems for customers over the phone, transferring money over the phone
- I was responsible for knowing when and how to fill out a CSR and other reports
Screener
Saint Luke's Health System
08.2020 - 08.2021
- Greeted each visitor as they came in and ensuring each patient only had one visitor
- Was proficient with the hospital database
- Checked ID cards and kept track of the people who came in and out of the building
- Answered phones, and visitor questions
- Was Knowledgeable on how to search using the patient database
- Protected confidentiality of data by using security techniques.
- Complied with all federal, state, and local regulations as well as company rules.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
Cashier/Food Runner
Panera Bread
11.2019 - 07.2020
- As a Cashier and Food runner at Panera Bread I was tasked with greeting the customers that entered the building, taking their orders and handling money in a friendly manner, preparing pastries for customer orders, keeping the food display stocked and bringing the customers food out when its ready
- I had to ensure that the customers had table trackers and use the electronic system to locate the tables the customers were sat at
Cashier/Customer Service
Rite Aid
03.2019 - 11.2019
- I work mainly graveyard shifts helping face and stock the store at night and complete customer transactions, handle money and provide customer service when needed
- I do some store cleaning and help the store run smoothly for those in day shift
- I also help unload and sort freight one a week in a situation where my night manager and I are solely responsible for fully unloading the truck in six or less hours
Cashier and Customer Service
Carl's Jr.
06.2017 - 02.2019
- I work at the counter and drive-thru window and take customer orders, operate cash registers, process various forms of payment, and distribute completed orders to customers
- Other responsibilities include responding to customer inquiries and cleaning the dining area
Customer Service Representative
Domino's
12.2016 - 05.2017
- I work as a cashier at Domino's pizza, I also hang tags on the boxes, answer the the phone lines, fold boxes, and occasionally work on the make line
Education
Accounting
College of Western Idaho
Nampa, ID01-2027
High School Diploma -
Boise High School
Boise, ID05-2018
Skills
- 70 wpm typing speed
- File and database management
- Scheduling
- Mail handling
- Filing
- Check processing
- Reception oversight
- Administrative support
- Customer service
- Computer skills
- Call handling
- Spreadsheet management
Timeline
Accounting Assistant
SYRINGA PROPERTY MANAGEMENT
03.2024 - 12.2024
Administrative Assistant
American Cleaning Service
02.2022 - 07.2023
Bank Teller
D.L. Evans Bank
07.2021 - 10.2021
Screener
Saint Luke's Health System
08.2020 - 08.2021
Cashier/Food Runner
Panera Bread
11.2019 - 07.2020
Cashier/Customer Service
Rite Aid
03.2019 - 11.2019
Cashier and Customer Service
Carl's Jr.
06.2017 - 02.2019
Customer Service Representative
Domino's
12.2016 - 05.2017
Accounting
College of Western Idaho
High School Diploma -
Boise High School
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