Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Certification
Timeline
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Hailey Billman

Hailey Billman

Rexburg

Summary

Experienced customer service professional with a strong team player mindset. Skilled in working under certified family homes, assisting clients with community outings and basic in-home tasks for mentally disabled adults. Successfully passed background check and holds CPR/First Aid certification. Enjoys Dr. Pepper, hiking, and leisurely strolls through TJ MAX aisles.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Footwear Sales Associate

Al's Sporting Goods
08.2024 - Current
  • Created attractive merchandise displays throughout store.
  • Greeted and offered sales assistance to every customer upon entry into store.
  • Promoted up-selling of laces, scent balls and storage boxes to increase revenue and customer satisfaction.
  • Assisted freight workers in unpacking boxes and preparing shipments for online sales.
  • Educated customers on personalized shoe options based on activity level, style preferences and foot type.
  • Drove team revenue totals by bringing in top sales numbers.
  • Advertised best-selling shoe products and trendy brands.

CSW - Paraprofessional

Consumer Direct Services
01.2020 - Current
  • Worked together with the kitchen team to prepare menu items with consistent attention to detail and quality.
  • Greet and interact with guests while serving.
  • Handle guests' concerns and complaints professionally and calmly to resolve problems, all while working in a fast-paced environment.

Cashier

Broulim's Fresh Foods
08.2021 - 09.2024
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.

Server

Olive Garden Restaurant
03.2020 - 08.2021
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Served food and beverages promptly with focused attention to customer needs.

Prep Cook - Line Cook

Costa Vida
09.2019 - 11.2020
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Education

BYU-IDAHO
05.2025

High School Diploma -

BONNEVILLE HIGH SCHOOL
IDAHO FALLS, ID
01.2019

Skills

  • Analytical problem-solving
  • Customer Service
  • Prioritization
  • Attention to Detail
  • Sense of Humor
  • Upselling strategies
  • Adaptive learning
  • Organization
  • Time management
  • Positive and professional

Hobbies and Interests

  • Shopping
  • Tik-Tok
  • Hiking
  • Spongebob Anything
  • Ballroom Dancing

Certification

CPR Certified

Timeline

Footwear Sales Associate

Al's Sporting Goods
08.2024 - Current

Cashier

Broulim's Fresh Foods
08.2021 - 09.2024

Server

Olive Garden Restaurant
03.2020 - 08.2021

CSW - Paraprofessional

Consumer Direct Services
01.2020 - Current

Prep Cook - Line Cook

Costa Vida
09.2019 - 11.2020

BYU-IDAHO

High School Diploma -

BONNEVILLE HIGH SCHOOL

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Hailey Billman