Hailey Hoefer
Boise
Summary
Dynamic and dedicated professional with experience as a Victim Advocate Intern at Faces of Hope, skilled in crisis intervention and emotional support. Proven ability to engage clients and foster teamwork, while maintaining attention to detail. Committed to achieving goals and enhancing client experiences through effective communication and resource coordination.
Overview
6
6
years of professional experience
Work History
Victim Advocate Intern
Faces of Hope
Boise
01.2026 - Current
- Gave emotional support to victims during crisis intervention sessions and developed safety plans tailored to individual client needs.
- Coordinated resources and referrals for legal and medical assistance.
- Educated community members on victim rights and available services.
- Collaborated with law enforcement to enhance victim support services.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
Restaurant Team Member
Lemon Tree Company
Boise
04.2022 - Current
- Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information.
- Adhered to all safety, sanitization, and food handling guidelines and regulations.
- Offered information on new menu items, seasonal and daily specials, and pairings.
- Delivered food orders promptly, ensuring correct presentation and temperature.
Cashier and Drive Thru
Panera
Boise
01.2021 - 09.2024
- Gave customers full attention and attended to their needs.
- Bagged, boxed or wrapped products for customers.
- Offered customers information about upcoming promotions and available items.
Loan Officer Assistant
Guild Mortgage
Boise
10.2021 - 03.2022
- Scheduled and confirmed appointments for loan officers.
- Communicated with clients to gather additional information as needed.
- Maintained regular communication with borrowers throughout loan process.
Team Member
Diamond D Ranch
Stanley
05.2021 - 09.2021
- Cleaned guest rooms and cabins, including making beds, sanitizing surfaces, and vacuuming floors.
- Disinfected bathrooms and replenished toiletries for guests.
- Ensured common areas were clean, organized, and presentable for guests.
- Served and ensured clean space for guests to have all three meals daily.
- Listened to guest needs and responded promptly for personalized service.
Hostess
13th St Pub and Grill
Boise
05.2020 - 11.2020
- Updated daily specials boards for customers to view easily upon entrance.
- Communicated with kitchen staff about wait times for open tables or large parties.
- Coordinated seating arrangements to accommodate walk-ins and reservations effectively.
- Greeted guests upon arrival and escorted them to their tables.
Education
Undergrad - Criminal Justice BS
Boise State University
Boise, ID08-2026
Associate in Arts (A.A.) -
College of Western Idaho
Nampa, Id05-2024
Skills
- Goal Setting
- Customer engagement
- Attention to Detail
- Strong Teamwork
- Adaptability
- Organizational Skills
- Strong Work Ethic
- Crisis intervention
- Emotional support
Timeline
Victim Advocate Intern
Faces of Hope
01.2026 - Current
Restaurant Team Member
Lemon Tree Company
04.2022 - Current
Loan Officer Assistant
Guild Mortgage
10.2021 - 03.2022
Team Member
Diamond D Ranch
05.2021 - 09.2021
Cashier and Drive Thru
Panera
01.2021 - 09.2024
Hostess
13th St Pub and Grill
05.2020 - 11.2020
Undergrad - Criminal Justice BS
Boise State University
Associate in Arts (A.A.) -
College of Western Idaho