Hailey Krispinsky
Pocatello
Summary
Experienced manager, trainer, and administrator with a strong record of building positive, collaborative workplaces. Passionate about people and continuous improvement, with proficiency in Microsoft Office (Excel and Word). Committed to boosting team performance, achieving organizational goals, and creating an environment where employees feel valued and motivated.
Overview
9
9
years of professional experience
Work History
Operations Supervisor
FedEx Ground
Pocatello, ID
03.2022 - Current
- Directed the hiring process, conducted training sessions, and oversaw daily activities of more than 35 employees to ensure optimal performance.
- Executed daily data analysis using Excel and other software tools to monitor and average package counts per van set, promoting fairness in employee workload.
- Developed and communicated new policies aimed at ensuring a safe and productive work environment for all employees.
- Analyzed staffing needs and prepared daily and weekly schedules to align workforce availability with daily objectives.
- Analyzed and prepared reports across various timeframes to monitor metric goals, contributing to station ranking within the top 5 in the district.
- Conducted thorough safety hazard assessments and implemented effective solutions to maintain an injury-free workplace.
- Led monthly safety meetings to reinforce work standards, address safety hazards, and acknowledge employee contributions.
Operations Administrator
FedEx Ground
Pocatello, ID
08.2018 - 03.2022
- Managed day-to-day administrative duties for the staff, resulted in all tasks being completed efficiently each day.
- Facilitated open communication channels between staff and management to foster a collaborative environment.
- Utilized Excel, Word, and various applications to enhance operational organization and productivity.
- Fielded phone calls from customers and answered diverse questions, guaranteeing customer satisfaction.
- Reviewed and interpreted performance data to identify critical areas for advancing safety measures and optimizing efficiency.
Caregiver
Caregiver Community Connections
Pocatello, ID
08.2017 - 08.2018
- Addressed and de-escalated aggressive client behavior to maintain a secure environment for clients and the community.
- Created comprehensive behavior assessments aimed at analyzing and tracking patient development.
- Assisted with meal preparations and money management, ensuring clients were able meet all their financial needs.
Accounting and Benefits Manager
Intermountain Business Insurance
South Jordan, UT
12.2016 - 08.2017
- Updated client benefits and entered data to ensure accurate and accessible files.
- Managed sensitive and confidential information with utmost discretion to uphold client trust and company integrity.
- Investigated and addressed discrepancies and requests to enhance customer service quality.
- Collaborated with appointed carriers, employers, HR, and employees to enhance organizational communication.
Education
Bachelors - Psychology
Idaho State University
Pocatello, IDSkills
- Operations management
- Performance monitoring
- Task delegation
- Employee development
- Human resources
- Data analysis
- Multitasking and organization
- Data entry
- Microsoft office
- Motivational leadership
Timeline
Operations Supervisor
FedEx Ground
03.2022 - Current
Operations Administrator
FedEx Ground
08.2018 - 03.2022
Caregiver
Caregiver Community Connections
08.2017 - 08.2018
Accounting and Benefits Manager
Intermountain Business Insurance
12.2016 - 08.2017
Bachelors - Psychology
Idaho State University