Summary
Overview
Work History
Education
Skills
Software
Websites
Timeline
Generic
Hanina Halimah Sadiyah

Hanina Halimah Sadiyah

ENGLISH CS - EMAIL & TICKETING
Piyungan

Summary

I have strong service-oriented skills. I also possess communication skills as a mediator, being both a good listener and a reliable problem solver. I am always able to fulfill my responsibilities and can work well under pressure.

Overview

6
6
years of professional experience
1
1
Language

Work History

Call Center Representative - Bank CIMB NIAGA

Infomedia
12.2022 - 04.2025
  • Professionally handled inbound and outbound calls involving customer complaints and inquiries, ensuring timely escalation and effective resolution to maintain high levels of client satisfaction. Also responsible for promoting and selling banking products.

Customer Service Success Specialist - Shopee

Teleperformance
06.2021 - 11.2022
  • Handled and responded to incoming chat inquiries related to product information and customer issues.

Intern

Dinas Koperasi dan UMKM Purbalingga
01.2019 - 04.2019
  • Provided support to the Secretariat Division and contributed to activities within the Development and Training Division.

Education

EKONOMI SYARIAH
UIN SUNAN KALIJAGA
01-2021

MAN 1 YOGYAKARTA
01-2016

Skills

  • Problem solving
  • Willingness to learn
  • Analytical thinking
  • Self-management
  • Discipline

Software

SMART PLS

1CCGS

CRM

Timeline

Call Center Representative - Bank CIMB NIAGA

Infomedia
12.2022 - 04.2025

Customer Service Success Specialist - Shopee

Teleperformance
06.2021 - 11.2022

Intern

Dinas Koperasi dan UMKM Purbalingga
01.2019 - 04.2019

EKONOMI SYARIAH

MAN 1 YOGYAKARTA

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Hanina Halimah SadiyahENGLISH CS - EMAIL & TICKETING