Hanna Lewis
Meridian
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
Work History
Professional Sales Consultant
Victra Verizon
Emmett
04.2024 - Current
- Engaged customers to determine needs and recommend suitable products.
- Demonstrated product features and benefits to enhance customer understanding.
- Researched competition's offerings to better understand the marketplace dynamics.
- Exceeded company sales goals for new policies.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Sales Consultant
TCC Verizon
07.2021 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance.
- Followed up with existing customers to provide additional support and address concerns.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Sales Representative
Cricket Wireless
North Bend
09.2019 - 07.2021
- Demonstrated wireless devices and services to enhance customer experience.
- Maintained knowledge of current promotions and new product launches.
- Resolved customer inquiries and complaints effectively and professionally.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Education
HS Diploma -
Mount Morris Central School
Mount Morris, NYSkills
- Customer relationship management
- Business development
- Professionalism
- Teamwork and collaboration
- Time management
- B2B
Timeline
Professional Sales Consultant
Victra Verizon
04.2024 - Current
Sales Consultant
TCC Verizon
07.2021 - Current
Sales Representative
Cricket Wireless
09.2019 - 07.2021
HS Diploma -
Mount Morris Central School