Hannah Dayton
Hertz Rental Cars
Moscow
1
Certification
7
years of professional experience
Customer-focused with expertise in conflict resolution and problem-solving. Ensures customer satisfaction and loyalty through effective communication and empathetic service. Collaborates seamlessly with teams, adapting to changing needs while achieving company and personal goals
Work History
Customer Service Representative/Sales Associate
7 Years 3 Months- Managed customer inquiries via phone, email, and in-person interactions.
- Resolved customer complaints to enhance overall satisfaction.
- Resolved customer complaints and issues to ensure satisfaction levels.
- Assisted customers with vehicle selection and completed rental agreements to streamline the rental process.
- Processed rental transactions using company software systems efficiently.
- Collaborated with team members to improve service delivery and workflow efficiency.
- Conducted vehicle inspections and documented damages prior to rentals.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Barista/Customer Service Representative
3 Years 3 Months- Managed customer flow during peak hours to ensure efficient service. with quick, efficient service.
- Engaged with customers during peak times to foster a fun, positive atmosphere.
- Used POS system to accurately enter orders and process payments.
- Tailored beverages to customer preferences by actively listening to requests.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers and other equipment.
- Sanitized counters and surfaces daily to maintain a clean environment., machines, utensils, and seating areas daily.
- Arrived on time daily to support team operations and service delivery. to support team operations.
Education
High School
- Honor Roll student throughout high school
- Member of Business Professionals of America Club
- Member of Speech and Debate
- Volleyball player all four years
- 2024- Awarded BigFuture Rural and Small-Town Recognition Award and First Generation Recognition award
- Animal Science, Pre-veterinary track
- Member of Pre-veterinary club
- Alumni Relations coordinator for Kappa Kappa Gamma
Skills
Excellent customer service
Conflict resolution
Effective communication
Problem resolution
Team collaboration
Time management
Adaptability and Flexibility
Critical thinking
Strong work ethic
Certification
Certified in Food Handling in the State of Idaho
Timeline
Barista/Customer Service Representative
Black Owl Coffee
05.2022 - 08.2025Read More
Customer Service Representative/Sales Associate
Hertz Rental Cars
05.2019 - CurrentRead More
University of Idaho
from Animal Science, Pre-veterinary track
Read More
Wood River High School
High School
Read More
Honors and Awards
2025-2026 University of Idaho College of Agricultural and Life Science Dean’s List, 2025: Dr. Sydell Perimutter Gold scholarship recipient, 2025: Vandal Pride scholarship recipient, 2025: Deerkop, Robert & Alvena Scholarship recipient, 2025: Yraqui CALS Scholarship recipient, 2026: Kappa Kappa Gamma Scholarship Recipient