Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hannah Emerson

Meridian

Summary

Healthcare professional with extensive experience in managing patient intake processes and administrative functions. Known for strong focus on collaborative team efforts and achieving operational goals. Reliable and flexible in adapting to changing needs while applying effective communication and organizational skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Intake Coordinator

Pacific Mental Health Cognitive Center
02.2023 - 12.2024
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
  • Completed intake assessment forms and filed clients' charts.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.

Mental Health Worker

Bakersfield Behavioral Healthcare Hospital
07.2021 - 02.2023
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.

Administrative Assistant

K9 Consulting
07.2019 - 07.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Maintained inventory of office supplies and placed orders.

Swim Instructor

American Kids Sports Center
03.2015 - 12.2018
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.

Education

Connections Acadamy @ Central, CA
Bakersfield, CA

Skills

  • Patient scheduling
  • Insurance verification
  • Multi-line phone systems
  • Microsoft office
  • Mental health care
  • HIPAA trained
  • EHR/EMR experience

Certification

  • HIPAA Certification
  • Elderly Mandated Reporter Certification
  • Child Abuse Mandated Reporter Certification
  • CPI Certification
  • CPR Certification

Timeline

Intake Coordinator

Pacific Mental Health Cognitive Center
02.2023 - 12.2024

Mental Health Worker

Bakersfield Behavioral Healthcare Hospital
07.2021 - 02.2023

Administrative Assistant

K9 Consulting
07.2019 - 07.2021

Swim Instructor

American Kids Sports Center
03.2015 - 12.2018

Connections Acadamy @ Central, CA

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Hannah Emerson