Hannah Kelleher
Rexburg
Summary
Motivated and results-driven professional with experience in property management, education, IT support, administrative roles, customer service, and hands-on labor. Skilled at managing high-volume operations, improving customer and resident satisfaction, and coordinating teams efficiently. Proven ability to balance administrative, technical, and interpersonal responsibilities while maintaining high standards of accuracy and service. Strong academic record with a 4.0 GPA in Early Childhood / Special Education at BYU–Idaho, demonstrating dedication to excellence and continuous growth.
Overview
9
9
years of professional experience
Work History
Property Manager
Glass Creek Properties
04.2025 - Current
- Oversee daily operations for a 115-bed student housing community
- Serve as primary point of contact for residents, addressing inquiries and concerns promptly
- Coordinate and track maintenance requests, contributing to faster response times and improved resident experience
- Maintain leasing records, rental documentation, and organized digital and physical files
- Contribute to continual growth in student satisfaction, increasing scores from 3.0 to 4.0 out of 5 within one academic semester
Substitute Teacher
Pea Ridge Schools
01.2025 - 04.2025
- Provided classroom instruction for multiple grade levels, following lesson plans and school policies
- Managed classrooms of up to 30 students while maintaining a productive learning environment
- Adapted instruction and communication style to meet diverse student needs
IT Analyst (Service Desk)
Brigham Young University-Idaho
09.2024 - 01.2025
- Resolved an average of 10 technical support tickets per 3-hour shift for students and staff via phone, email, and in-person assistance
- Troubleshot hardware, software, and account access issues with a high first-contact resolution rate
- Documented and closed service tickets accurately, supporting timely issue resolution and service desk efficiency
Customer Service Associate
Piece Of Cake Bakery
04.2024 - 08.2024
- Managed front counter and drive-thru operations, serving an average of 50+ customers per shift
- Accurately took and processed orders, coordinating efficiently with bakery staff and decorators
- Maintained a clean, organized, and welcoming environment for customers
Missionary
Church Of Jesus Christ Of Latter Day Saints
08.2022 - 03.2024
- Served full-time in leadership, teaching, and outreach roles
- Conducted daily instruction and training sessions with individuals and small groups
- Developed strong time management, organization, and interpersonal communication skills
Sales Associate
GNC Live Well
06.2022 - 08.2022
- Assisted 30+ customers per shift with product selection and health-related questions
- Supported sales goals by maintaining organized displays and restocking inventory
- Processed shipments and provided consistent customer service in a fast-paced retail environment
Administrative Assistant
Cedar Valley College
08.2021 - 05.2022
- Processed and organized high volumes of paperwork, scanning and filing 100+ documents per week
- Greeted visitors and managed front-desk operations, supporting daily office flow
- Assisted with event coordination and administrative tasks to support department operations
Landscape Maintenance
Pattonville Baptist Church
04.2019 - 08.2021
- Maintained church grounds through mowing, edging, and trimming
- Ensured facilities were clean, safe, and presentable
Ranch Hand
Privately Owned Ranch
01.2017 - 08.2021
- Cared for livestock by feeding, watering, and assisting with cattle work
- Hauled hay and repaired fence lines
- Completed physically demanding tasks independently and as part of a team
Education
Bachelor of Arts - Early Childhood/Special Education
Brigham Young University-Idaho
Rexburg, IDAssociate of Science -
Dallas College
Dallas05-2022
Skills
- Administrative and organizational management
- Professional communication (written and verbal)
- Record keeping and documentation
- Customer and client relations
- Classroom management and instruction
- Technical troubleshooting and ticket documentation
- Event coordination and scheduling
- Hands-on labor and facility maintenance experience
- Ability to perform physically demanding tasks safely and efficiently
Timeline
Property Manager
Glass Creek Properties
04.2025 - Current
Substitute Teacher
Pea Ridge Schools
01.2025 - 04.2025
IT Analyst (Service Desk)
Brigham Young University-Idaho
09.2024 - 01.2025
Customer Service Associate
Piece Of Cake Bakery
04.2024 - 08.2024
Missionary
Church Of Jesus Christ Of Latter Day Saints
08.2022 - 03.2024
Sales Associate
GNC Live Well
06.2022 - 08.2022
Administrative Assistant
Cedar Valley College
08.2021 - 05.2022
Landscape Maintenance
Pattonville Baptist Church
04.2019 - 08.2021
Ranch Hand
Privately Owned Ranch
01.2017 - 08.2021
Bachelor of Arts - Early Childhood/Special Education
Brigham Young University-Idaho
Associate of Science -
Dallas College