Hannah Sorensen
Rexburg
Summary
Organized and detail-oriented individual with experience in customer service and community engagement. Skilled with communication, strong work ethic, and resolving issues effectively while maintaining a positive attitude. Ready to use and develop current skills and to learn and adapt quickly to new roles.
Overview
5
5
years of professional experience
Work History
Volunteer
Church Of Jesus Christ Of Latter Day Saints
Denver, CO
10.2024 - 03.2026
- Devoted every day for a year and a half to public service and teaching others how to improve their lives.
- Trained other volunteers to have improved awareness to better serve the people of Denver.
- Coordinated with local leaders and members of the community to help people become integrated into church organizations.
- Improved language abilities to be able to help people who speak Spanish improve their personal lives.
- Organized and taught weekly English classes as a service to the community.
Sales Associate
Ace Hardware
Owings, MD
02.2023 - 10.2024
- Resolved customer inquiries and complaints, enhancing overall satisfaction ratings.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with new and consistent customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- The job was before college and during every break from school when at home.
Customer Service Representative
TaxHawk
Buena Vista, VA
08.2023 - 05.2024
- Provided accurate information on product features and service options to enhance customer satisfaction.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- The job was part-time during the two first semesters at college.
Agricultural Worker
Ruby Mountain Foods
Ruby Valley, NV
07.2021 - 09.2022
- Assisted in maintaining cleanliness and organization of work areas to ensure safety.
- Participated in training sessions to learn new agricultural techniques and tools.
- Increased overall operational efficiency through continuous process improvement initiatives that streamlined daily tasks.
- The job was seasonal; three months each summer.
Education
No Degree - Business And General Education
Southern Virginia University
Buena VistaBBA - Business
Brigham Young University
Rexburg, Idaho04-2029
High School Diploma -
Conowingo Rising Sun Christian School
Maryland05-2023
Skills
- Positive attitude
- Organized and efficient
- Problem-solving
- Attention to detail
- Leadership qualities
- Adaptability and dependability
Accomplishments
- Created two businesses in high-school (owned and managed both and paid off all expenses in 5 months of establishment).
- Filmed and edited over 60 ads for worldwide church use.
- Customer Relations - received a raise because of the results of high customer satisfaction.
Languages
Spanish
Elementary
Interests
- Construction
- Woodworking
- Gym Workouts
- Gardening
- Creating and editing high-quality videos
- Volunteering
- Community-service
- Hiking
- Camping
Timeline
Volunteer
Church Of Jesus Christ Of Latter Day Saints
10.2024 - 03.2026
Customer Service Representative
TaxHawk
08.2023 - 05.2024
Sales Associate
Ace Hardware
02.2023 - 10.2024
Agricultural Worker
Ruby Mountain Foods
07.2021 - 09.2022
No Degree - Business And General Education
Southern Virginia University
BBA - Business
Brigham Young University
High School Diploma -
Conowingo Rising Sun Christian School