Hans Holzer
Ponderay
Summary
Dynamic ski instructor with extensive experience at Alterra Mountain Company, adept at delivering engaging presentations and analyzing client feedback to enhance coaching effectiveness. Proven ability in safety instruction and conflict resolution, fostering a positive learning environment while ensuring participant safety. Committed to excellence in customer service and client assessment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Ski Instructor
Alterra Mountain Company
Schweitzer
11.2024 - 04.2025
- Detailed safety rules and procedures regarding activities to customers and guests
- Facilitated group coaching sessions and provided individual coaching support
- Analyzed client feedback to adjust coaching sessions accordingly
- Developed and delivered presentations to educate clients on topics related to coaching
Landscape Laborer
Lies landscaping
Sandpoint
05.2024 - 11.2024
- Lawn care: Mow, trim, and fertilize lawns
- Plant care: Plant flowers, shrubs, and trees
- Water, weed, and mulch gardens and landscape beds
- Outdoor maintenance: Clean outdoor facilities, remove snow, ice, and leaves
- Installation: Install outdoor lighting and sprinkler systems
- Design: Design walkways, gardens, sitting areas, and bridges
- Maintenance: Monitor and maintain plant health
- Construction: Assist with the construction of fences, decks, walkways, and posts
Ski Instructor
Alterra Mountain Company
Schweitzer
11.2023 - 04.2024
- Detailed safety rules and procedures regarding activities to customers and guests
- Facilitated group coaching sessions and provided individual coaching support
- Analyzed client feedback to adjust coaching sessions accordingly
- Developed and delivered presentations to educate clients on topics related to coaching
Boat Attendant
Action Water Sports
Sandpoint
05.2023 - 08.2023
- Detailed safety rules and procedures regarding activities to customers and guests
- Checked for understanding about local boating laws
- Refueled and parked the boats for guests
- Kept equipment clean and running well
Ski Instructor
Schweitzer Mountain
Sandpoint
11.2022 - 04.2023
- Detailed safety rules and procedures regarding activities to customers and guests
- Facilitated group coaching sessions and provided individual coaching support
- Analyzed client feedback to adjust coaching sessions accordingly
- Developed and delivered presentations to educate clients on topics related to coaching
Mechanic Hand
Rodgers Performance Marina
Big Water
05.2022 - 08.2022
- Replaced damaged, missing or defective parts with new and refurbished components
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement
Supervisor
United Parcel Service, UPS
Salt Lake City
11.2021 - 04.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs
- Evaluated employee performance and coached and trained to improve weak areas
- Maintained compliance with company policies, objectives and communication goals
- Worked with management team to implement proper division of responsibilities
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
Restaurant Host
Grand Teton Lodge Company
Moran
07.2021 - 09.2021
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Answered customer questions about hours, seating and menu information
- Supported servers, food runners and bussers with keeping dining area ready for every guest
- Used cash registers and credit card machines to cash out customers
Retail Associate
Vail Resorts Inc
Park City
12.2020 - 04.2021
- Greeted customers, helped locate merchandise and suggested suitable options
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Maintained clean sales floor and straightened and faced merchandise
- Helped customers complete purchases, locate items and join reward programs
Ski Instructor
Massanutten Ski Resort
Harrisonburg
12.2017 - 04.2020
- Detailed safety rules and procedures regarding activities to customers and guests
- Observed recreational users to detect safety concerns and prevent ongoing violations
Education
High School Diploma -
Homeschooled
Harrisonburg05.2021
Skills
- Safety instruction
- Client assessment
- Group coaching
- Presentation delivery
- Feedback analysis
- Customer service
- Time management
- Conflict resolution
Certification
- PSIA level 1
Timeline
Ski Instructor
Alterra Mountain Company
11.2024 - 04.2025
Landscape Laborer
Lies landscaping
05.2024 - 11.2024
Ski Instructor
Alterra Mountain Company
11.2023 - 04.2024
Boat Attendant
Action Water Sports
05.2023 - 08.2023
Ski Instructor
Schweitzer Mountain
11.2022 - 04.2023
Mechanic Hand
Rodgers Performance Marina
05.2022 - 08.2022
Supervisor
United Parcel Service, UPS
11.2021 - 04.2022
Restaurant Host
Grand Teton Lodge Company
07.2021 - 09.2021
Retail Associate
Vail Resorts Inc
12.2020 - 04.2021
Ski Instructor
Massanutten Ski Resort
12.2017 - 04.2020
High School Diploma -
Homeschooled
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